(CAN) Gérant au service à la clientèle

Walmart Canada Corp; Sherbrooke; On-site; CAD 60,000 - 80,000; Full time

Job summary

Walmart Canada is hiring a Customer Service Manager in Sherbrooke, QC. The role involves coordinating front-end operations to ensure excellent customer service and compliance with company standards. Ideal for those looking to grow their career in retail.

Qualifications

• Must be 16 years or older.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and associate concerns, providing guidance as needed.
• Train associates on systems and procedures.

Job description

Join to apply for the (CAN) Customer Service Manager role at Walmart Canada

2 days ago Be among the first 25 applicants

This range is provided by Walmart Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$15.00 / hr - CA$15.00 / hr

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What You'll Do

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register shutdowns, emergency codes, and theft prevention.
2. Handle customer and associate concerns, providing guidance as needed.
3. Monitor all front end associates to ensure proper coverage, coordinate breaks, and assist with registers.
4. Train associates on systems and procedures, including scanning accuracy, productivity, company programs, discounts, EAS system, and safety protocols.
5. Oversee purchase, return, and exchange transactions, assist with error correction, provide approvals, and verify processes to meet company guidelines.
6. Ensure all EAS systems are functioning properly, including cashier deactivation and greeter issue handling, and complete related logs.
7. Prepare registers for opening and closing, support cashiers with change, maintain cash levels, and conduct register accuracy audits.
8. Promote company-sponsored programs and initiatives, such as credit card services, protection plans, charity initiatives, and discounts.

Minimum Qualifications

Must be 16 years or older.

Preferred Qualifications

None listed.

Walmart will accommodate disability-related needs of applicants and associates as required by law.

Primary Location

940 13E Av N, Sherbrooke, QC J1E 3J7, Canada

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

• Find Jobs

Job ID: R-2208868

Seniority level: Entry level

Employment type: Full-time

Job function: Other (Retail, Manufacturing, and Retail Groceries)

Referrals increase your chances of interviewing at Walmart Canada by 2x

Get notified about new Customer Service Manager jobs in Sherbrooke, Quebec, Canada.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.