(CAN) Front End Team Lead

Walmart Canada; Mississauga; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

ADA accommodations

Job summary

Walmart Canada is seeking a Front End Supervisor in Mississauga to lead department processes and assist on the salesfloor. You will respond to inquiries, train associates, and ensure high levels of customer service while completing tasks efficiently.

The role involves planning department activities, supervising front-end operations, coordinating break coverage, and supporting scheduling and performance conversations. Commitment to safety and policy adherence is essential.

Qualifications

• Age – 16 or older.
• Experience in retail, customer service, or front-end operations is a plus.

Responsibilities

• Provide excellent customer service by greeting customers and guiding purchases.
• Ensure safe work processes and emergency procedures are followed.
• Handle customer and associate concerns and provide guidance.
• Oversee front-end operations and coordinate breaks for coverage.
• Lead daily team huddles and share updates and goals.
• Identify training opportunities and develop associates through teaching and feedback.
• Support recruitment and onboarding of new associates.

Skills

Customer service

Leadership

Scheduling

Training

Communication

Recruiting

Job description

Position Summary...

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do...

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $20.85.

Le taux horaire minimum pour ce poste débute à 20.85.

Minimum Qualifications...

Age – 16 or older

Preferred Qualifications...

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

5100 ERIN MILLS PKY, MISSISSAUGA WEST, ON L5M 4Z5, Canada

Important Note:

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