(CAN) Distribution Centre Team Associate - Logistics Store Support

Walmart Canada; Mississauga; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Distribution Centre Team Associate to provide exceptional support in logistics operations. This role is crucial in ensuring timely responses to customer inquiries and accurate reporting. You will collaborate with various teams, manage escalations, and maintain communication with carriers and stores. Ideal candidates will possess strong communication and customer service skills, as well as the ability to work under pressure. Join a dynamic team where your contributions will make a significant impact on operational efficiency and customer satisfaction.

Qualifications

• Strong communication skills to handle customer inquiries efficiently.
• Ability to produce accurate reports while meeting deadlines.

Responsibilities

• Communicate with carriers and stores with urgency.
• Document customer requests accurately via Salesforce CRM.

Skills

Communication Skills

Customer Service

Salesforce CRM

Reporting Skills

Education

High School Diploma

Tools

Salesforce

Job description

Join to apply for the (CAN) Distribution Centre Team Associate - Logistics Store Support role at Walmart Canada.

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Position Summary: This position is responsible for providing timely and accurate responses/solutions to phone and email requests from internal and external customers. It also involves producing accurate reporting while meeting strict deadlines on a daily and weekly basis.

What You'll Do:

1. Communicate with carriers, DC teams, Store Support Centre (SSC), and stores via telephone and email with a high level of urgency.
2. Serve as an escalation point, providing assistance and escalation when required.
3. Accurately document customer requests via the Salesforce CRM system to ensure full resolution of all requests, following set SOPs.
4. Prepare national reports (store delivery schedules, off-schedule, daily load reports, etc.) for all DCs within specified deadlines.
5. Report carrier delays, notify stores, and follow up by tracking load arrivals and departures daily, researching late deliveries.
6. Complete trailer load revisions or temporary window blockings.
7. Assist stores, carriers, and DCs with emergency preparations and resolutions (reefer requests, temperature integrity scripts, storage trailers, trailer accidents, product recalls, planned and unplanned power outages).

Minimum Qualifications: Age 18 or older.

Preferred Qualifications: None listed; Walmart will accommodate disability-related needs as required by law.

Primary Location: 6800 Maritz Drive, Mississauga, ON L5W 1W2, Canada.

Current Walmart associates: Please login to your Workday account and use the Find Jobs report to apply.

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