(CAN) Customer Service Manager

Walmart Canada; Cobourg; On-site; CAD 25,000 - 29,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Cobourg to lead front-end operations, deliver excellent service, and foster store-wide customer loyalty. You'll supervise associates, coordinate coverage, train staff on systems and procedures, and ensure compliance with company programs while maintaining a fast, friendly shopping environment for guests and teammates.

This role emphasizes safety, cash handling, and loss prevention, with opportunities to develop leadership skills in a

Qualifications

• Age - 16 or older

Responsibilities

• Leads front end operations to deliver exceptional customer service and drive customer loyalty.
• Monitors front end coverage, coordinates breaks, and supports outlying registers to maintain efficient customer flow.
• Trains associates on systems and company procedures, scanning accuracy, productivity standards, discount programs, EAS processes, and safety requirements.
• Oversees purchases, returns, and exchanges with approvals when required, and ensures processes follow company guidelines.
• Ensures EAS systems function properly, cashier deactivations are correct, alarms are handled, and incident logs are completed accurately.
• Prepares registers for daily opening and closing, assists cashiers with change, maintains cash levels, and completes audits for register accuracy.
• Oversees and promotes company programs and initiatives, including credit card services, protection plans, charity initiatives, and discount programs.

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLEx

High Task Volume in a Fast-Paced Environment

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.55.

Le taux horaire minimum pour ce poste débute à 18.55.

Minimum Qualifications

• Age - 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

73 STRATHY RD, COBOURG, ON K9A 5W8, Canada

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