(CAN) Customer Service Manager

Walmart; Rouyn-Noranda; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to coordinate front-end operations, ensuring exceptional customer service and a positive shopping experience. The role also ensures compliance with company programs and operational standards.

Responsibilities include supervising front-end associates, training staff on systems, handling cash-related tasks, and promoting sponsor programs. The position is based at the Rouyn-Noranda location in Quebec and requires adherence to safety and audit

Qualifications

• Experience delivering excellent customer service.
• Ability to guide and support front-end associates.
• Training others on systems, procedures and discounts.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and associate concerns and provide guidance.
• Monitor front-end associates for proper coverage and assist with registers.
• Provide training to associates on systems and company procedures.
• Oversee purchase, return and exchange transactions and ensure compliance with guidelines.
• Ensure EAS systems function properly and logs are maintained.
• Prepare registers for opening/closing and assist cashiers with changes.
• Promote company sponsor programs and initiatives.

Skills

Customer service

Front end supervision

Staff training

Cash handling

Audit & compliance

Store operations

Tools

EAS system

Job description

Position Summary…

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you’ll do…

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

The minimum rate of pay for this position starts from $19.05.

Le taux horaire minimum pour ce poste débute à 19.05.

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Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

275 Blvd Rideau, Rouyn-Noranda, QC J9X 5Y6, Canada

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