(CAN) Customer Service Manager

Walmart Canada Corp; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading retail company seeks to hire a Front End Coordinator in Montreal. This position is responsible for overseeing front end operations, ensuring excellent customer service, and managing a team of associates. Ideal candidates will possess strong leadership skills and a commitment to improving the shopping experience for customers.

Qualifications

• Experience in customer service and retail operations preferred.
• Strong leadership skills to manage front end associates.
• Ability to handle customer and associate concerns efficiently.

Responsibilities

• Coordinate Front End operations ensuring exceptional customer service.
• Handle customer and associate concerns while ensuring compliance with company programs.
• Provide training to associates on systems and company procedures.

Skills

Customer service

Team management

Communication

Problem-solving

Job description

Position Summary...

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.

What you'll do...

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

5400 Rue Jean-Talon O, Montreal, QC H4P 2T5, Canada

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