(CAN) Customer Service Manager

Walmart Canada Corp; Hanover; On-site; CAD 50,000 - 65,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to coordinate front end operations, ensuring exceptional customer service and compliance with company standards. This role involves training associates, handling transactions, and promoting company programs.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and associate concerns, providing guidance as needed.
• Monitor front end associates to ensure proper coverage.

Job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service, ensuring a positive shopping experience and fostering customer loyalty. This role is also responsible for maintaining compliance with company programs and operational standards. If you are seeking an exciting role in customer service or retail, this position may be a great fit for you.

What you'll do...

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register down times, emergency codes, and theft prevention.
2. Handle customer and associate concerns, providing guidance as needed.
3. Monitor front end associates to ensure proper coverage, coordinate breaks, and assist with registers as needed.
4. Train associates on systems and company procedures, including scanning accuracy, productivity, company programs, discounts, EAS system, and safety protocols.
5. Oversee purchase, return, and exchange transactions, assist with error correction, and verify processes to meet company guidelines.
6. Ensure all EAS systems are functioning properly, including cashier deactivation and greeter issue handling, and complete related logs.
7. Prepare cash registers for opening and closing, support cashiers with change, and maintain register accuracy through audits.
8. Promote and oversee company-sponsored programs and initiatives, such as credit card services, protection plans, charity initiatives, and discount programs.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location: 1100 10Th St, Hanover, ON N4N 3B8, Canada

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