(CAN) Customer Service Manager

Walmart; Châteauguay; On-site; CAD 40,000 - 60,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager responsible for ensuring exceptional customer service and fostering customer loyalty. The role involves managing front end operations, providing training to associates, and maintaining compliance with company standards. Candidates must be 16 years or older to apply.

Qualifications

• Age - 16 or older

Responsibilities

• Coordinates front end operations for customer service.
• Oversees training and compliance of associates.
• Handles customer and associate concerns.

Skills

Customer service

Team management

Communication

Operational compliance

Job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service, ensuring a positive shopping experience and fostering customer loyalty. This role is also responsible for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do...

1. Ensures safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, down registers, emergency codes, and theft prevention.
2. Handles customer and associate concerns, providing guidance as required.
3. Monitors all front end associates to ensure proper coverage, coordinates breaks, and assists with outlying registers.
4. Provides training to associates on systems and company procedures, such as scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return, and exchange transactions, assists with error correction, provides approvals, and verifies processes to meet company guidelines.
6. Ensures all EAS systems are functioning properly, including cashier deactivations, greeters handling issues, and completing "Failure to Deactivate" logs.
7. Prepares registers for opening and closing daily, supports cashiers by providing change as needed, maintains front end cash levels, and completes audits on register accuracy.
8. Promotes all company-sponsored programs and initiatives, such as credit card services, Walmart protection plans, charity initiatives, and discount programs.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

250 Boul Briseboise, Chateauguay, QC J6K 0H5, Canada

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