(CAN) Customer Service Manager

Walmart Canada; Atholville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Customer Service Manager to oversee front end operations and provide exceptional service in Atholville. The role requires coordination of associates, training, and compliance with operational standards, promoting a positive shopping experience for customers.

Qualifications

• 16 years or older.
• Ability to handle customer and associate concerns responsibly.

Responsibilities

• Coordinate front end operations for positive customer experiences.
• Train associates on systems, processes, and safety procedures.
• Monitor front-end associates to ensure proper service coverage.

Skills

Communication

Customer Service

Team Management

Compliance

Job description

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This range is provided by Walmart Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$15.00/hr - CA$15.00/hr

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What You'll Do

• Ensure safe work processes and emergency procedures are followed, e.g., safe lifting techniques, cleanliness, evacuations, emergency codes, theft prevention.
• Handle customer and Associate concerns and provide guidance as needed.
• Monitor all Front End associates to ensure proper coverage, coordinate breaks, and assist with registers.
• Train Associates on systems and procedures, including scanning accuracy, productivity, company programs, discounts, EAS system, and safety.
• Oversee purchase, return, and exchange transactions, correct errors, provide approvals, and verify processes.
• Ensure all EAS systems function correctly, e.g., deactivations, handling issues, completing logs.
• Prepare registers for opening and closing, support cashiers, maintain cash levels, and perform register audits.
• Promote company programs and initiatives, such as credit cards, protection plans, charity initiatives, and discounts.

Minimum Qualifications

Age - 16 or older

Preferred Qualifications

Walmart will accommodate disability-related needs as required by law.

Location

4 Jagoe St, Atholville, NB E3N 5C3, Canada

Application Process

If you are a current Walmart associate, please login to your Workday account and use the Find Jobs report to apply.

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Retail, Manufacturing, and Retail Groceries

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