(CAN) Customer Service Manager

Walmart; Alliston; On-site; CAD 45,000 - 60,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to oversee front end operations, ensuring a positive shopping experience for customers and operational compliance. This role involves training staff, managing transactions, and promoting company programs in a retail environment.

Qualifications

• 16 years or older.

Responsibilities

• Ensures compliance with safety protocols and emergency procedures.
• Handles customer issues and provides guidance.
• Trains associates on systems and company procedures.

Skills

Customer Service

Communication

Problem Solving

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do

1. Ensures safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the area, evacuations, down registers, emergency codes, theft prevention.
2. Handles customer and associate concerns and provides guidance as required.
3. Monitors all front end associates to ensure proper coverage, coordinates breaks, and provides assistance at outlying registers.
4. Provides training to associates on systems and company procedures, such as scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety protocols.
5. Oversees purchase, return, and exchange transactions, assists with error correction, provides approvals, and verifies processes to meet company guidelines.
6. Ensures all EAS systems are functioning correctly, including cashier deactivation, greeters handling issues, and completing 'Failure to Deactivate' logs.
7. Prepares registers for opening and closing, supports cashiers with change, maintains front end cash levels, and completes register accuracy audits.
8. Oversees and promotes company-sponsored programs and initiatives, such as credit card services, Walmart protection plans, charity initiatives, and discount programs.

Minimum Qualifications

Age - 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

30 Dunham Dr, Alliston, ON L9R 0G1, Canada

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