(CAN) Customer Service Desk Associate

Walmart; Saint John; Sur place; CAD 18 000 - 26 000; Plein temps

Résumé du poste

Walmart Canada is seeking a Customer Service Desk Associate in Saint John, NB. You will provide friendly, professional service, assist customers with refunds and exchanges, and help maintain secure, accurate store operations at the front end.

You will handle sales tax records, process returned items, and ensure scanning accuracy to support pricing and inventory. Flexibility for varied shifts is required to meet business needs.

Qualifications

• Customer service experience or aptitude for a fast-paced retail environment.
• Ability to process refunds and exchanges accurately.
• Track record of precise cash handling and sales transactions.

Responsabilités

• Process refunds and returns following company procedures.
• Assist customers with refunds, exchanges, questions, and directions.
• Keep sales tax-exempt records accurate per guidelines.
• Send damaged merchandise to Claims and check returns against refund slips.
• Ensure items are scanned correctly to support pricing and inventory accuracy.
• Be flexible with shifts including evenings, weekends, and holidays.

Connaissances

Customer service

Refunds

Cash handling

Point-of-sale

Description du poste

Position Summary…

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

What you’ll do…

Refunds and Returns

Follows Company procedures when processing refunds and returns and completes all required forms accurately.

Customer Service Desk Support

Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.

Sales Tax and Records

Keeps sales tax‑exempt records accurate and up to date by following Company guidelines.

Claims and Merchandise Handling

Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.

Scanning and Accuracy

Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.

PotentialChallengesin This Role** **

High Task Volume in a Fast-Paced Environment

• Manages overnight hours effectively and planning accordingly to stay energized and focused.


• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.


• Handles a fast‑paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.


• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WhyYou’llEnjoy Working Here****

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

_By living these values, we create a supportive workplace where associates can thrive—and we deliver on our promise to help customers Save money. Live better. _ ****

The minimum rate of pay for this position starts from $16.05.

Le taux horaire minimum pour ce poste débute à 16.05.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability‑related needs of applicants and associates as required by law.

Primary Location…

621 FAIRVILLE BLVD, SAINT JOHN, NB E2M 4X5, Canada

Are you currently a Walmart associate?

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