(CAN) Customer Service Desk Associate

Walmart; Northwestern Ontario; On-site; CAD 21,000 - 29,000; Full time

Job summary

Walmart Canada is hiring a Customer Service Desk Associate in Thunder Bay, ON. You will deliver friendly customer service, assist with refunds and exchanges, and help maintain accurate pricing and inventory by ensuring correct scanning and records. The role requires adaptability to evenings, weekends, and holiday shifts in a fast-paced retail setting.

Minimum age is 16 or older. The position emphasizes helpfulness, compliance with company policies, and contributing to a positive store experience

Qualifications

• Minimum age 16 or older.

Responsibilities

• Refunds and returns processing.
• Provide customer service at the service desk and assist customers with questions, exchanges, and directions.
• Keep sales tax records accurate per company guidelines.
• Process damaged merchandise routing to Claims and verify refunds on slips.
• Ensure items are scanned correctly to support pricing and inventory accuracy.
• Be available for a variety of shifts including evenings, weekends and holidays.

Skills

Customer service

Refunds processing

Sales assistance

Inventory scanning

Flexibility

Job description

Position Summary…

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

What you’ll do…

Refunds and Returns

Follows Company procedures when processing refunds and returns and completes all required forms accurately.

Customer Service Desk Support

Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.

Sales Tax and Records

Keeps sales tax‑exempt records accurate and up to date by following Company guidelines.

Claims and Merchandise Handling

Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.

Scanning and Accuracy

Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.

PotentialChallengesin This Role** **

High Task Volume in a Fast-Paced Environment

• Manages overnight hours effectively and planning accordingly to stay energized and focused.

• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.

• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WhyYou’llEnjoy Working Here****

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

_By living these values, we create a supportive workplace where associates can thrive—and we deliver on our promise to help customers Save money. Live better. _ ****

The minimum rate of pay for this position starts from $18.10.

Le taux horaire minimum pour ce poste débute à 18.10.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1101 ARTHUR ST W, THUNDER BAY, ON P7E 5S2, Canada

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