(CAN) Customer Service Desk Associate

Walmart Canada; Saint John; On-site; CAD 18,000 - 26,000; Full time

Job summary

Walmart Canada in Saint John, NB is seeking a Customer Service Desk Associate to provide friendly, professional service at the front end. You will process refunds, assist customers, and support store operations while upholding Walmart’s standards.

The role requires flexibility for evenings, weekends, and holidays, with emphasis on accuracy, safety, and a positive shopping experience. Minimum pay starts at $16.05 per hour.

Qualifications

• Experience in customer service or retail is preferred.
• Ability to handle refunds, exchanges, and customer inquiries with professionalism.
• Familiarity with sales tax records and store procedures is a plus.

Responsibilities

• Process refunds and returns following company procedures.
• Assist customers at the service desk with refunds, exchanges, questions, and directions.
• Keep sales tax-exempt records accurate and up to date.

Skills

Customer service

Cash handling

Refund processing

POS system

Sales support

Tools

POS system

Job description

Position Summary...

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

What you'll do...

Refunds and Returns

Follows Company procedures when processing refunds and returns and completes all required forms accurately.

Customer Service Desk Support

Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.

Sales Tax and Records

Keeps sales tax‑exempt records accurate and up to date by following Company guidelines.

Claims and Merchandise Handling

Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.

Scanning and Accuracy

Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.

PotentialChallengesin This Role

High Task Volume in a Fast-Paced Environment

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WhyYou’llEnjoy Working Here

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

By living these values, we create a supportive workplace where associates can thrive—and we deliver on our promise to help customersSave money. Live better.

The minimum rate of pay for this position starts from $16.05.

Le taux horaire minimum pour ce poste débute à 16.05.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

621 FAIRVILLE BLVD, SAINT JOHN, NB E2M 4X5, Canada

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