(CAN) Customer Service Desk Associate

Socket.dev; Kelowna; On-site; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Desk Associate in Kelowna to welcome customers, process refunds, handle exchanges, and answer questions at the service desk. The role emphasizes accuracy in transactions, adherence to policy, and a friendly store presence.

Responsibilities include processing refunds, managing tax records, stocking and scanning items, and supporting store operations while available for evenings, weekends, and holidays as needed by the business.

Responsibilities

• Refunds and Returns – Follows Company procedures when processing refunds and returns and completes all required forms accurately.
• Customer Service Desk Support – Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Sales Tax and Records – Keeps sales tax-exempt records accurate and up to date by following Company guidelines.
• Claims and Merchandise Handling – Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
• Scanning and Accuracy – Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
• Flexibility (Availability/Work Schedule) – Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs.

Job description

Position Summary...

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

What you'll do...

WHAT YOU'LL DO

• Refunds and Returns – Follows Company procedures when processing refunds and returns and completes all required forms accurately.
• Customer Service Desk Support – Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Sales Tax and Records – Keeps sales tax-exempt records accurate and up to date by following Company guidelines.
• Claims and Merchandise Handling – Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
• Scanning and Accuracy – Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
• Flexibility (Availability/Work Schedule) – Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.
• POTENTIAL CHALLENGES IN THIS ROLE – High Task Volume in a Fast-Paced Environment; Manages overnight hours effectively and planning accordingly to stay energized and focused; Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift; Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
• Physical Demands – Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.; Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

• Energetic, Fast-Paced Environment – Thrive in a dynamic setting where every day brings something new.
• Appreciation for Your Efforts – Your contributions are recognized and valued.
• Career Growth Opportunities – Build your skills and advance your career with us.
• Meaningful Impact – Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.40.

Le taux horaire minimum pour ce poste débute à 18.40.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

1555 BANKS RD, KELOWNA, BC V1X 7Y8, Canada

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