Campus Recreation Customer Experience Specialist

Mount Royal University; Calgary; Hybrid; CAD 21,000 - 26,000; Part time

Job summary

Mount Royal University in Calgary, Alberta, invites applications for a Customer Experience Representative within the Cougars Athletics and Recreation program. You will assist customers in person and by phone, support with account creation, program registration, membership sales, day passes, locker memberships, and POS transactions using ActiveNet, while fostering a welcoming environment.

This flexible, hybrid role requires a schedule that may vary, including mornings, evenings and weekends, with

Qualifications

• High School diploma or equivalent.
• 6–12 months related experience in customer service or recreation facilities.
• Available to work at least one weekly shift including mornings, evenings and weekends.
• Current Intermediate First Aid & CPR-C Certification.

Responsibilities

• Customer Assistance: Provide exceptional service to customers in-person and over the phone, including support with account creation, program registration, membership purchases, day pass sales, locker memberships, and POS transactions using ActiveNet.
• Daily operations such as cleaning and laundry, locker and facility checks.
• Equipment Lending: Manage and facilitate the lending of equipment to customers as needed.
• Check-In Support: Assist students, employees, members, and rental groups with check-in procedures and provide guidance to relevant areas and services on campus.
• First-Aid Response: Respond to and assist with various first-aid incidents, ensuring a safe environment for all patrons.
• Facility Tours: Conduct engaging and informative tours of the Recreation Centre upon request.
• Facility Setup: Assist with setting up the facility for programs and rental groups, ensuring proper arrangement and cleanliness.

Skills

Customer service

Education

High School diploma

Job description

Mount Royal University in Calgary, Alberta, invites applications for a Customer Experience Representative within the Cougars Athletics and Recreation program. You will assist customers in person and by phone, support with account creation, program registration, membership sales, day passes, locker memberships, and POS transactions using ActiveNet, while fostering a welcoming environment.

This flexible, hybrid role requires a schedule that may vary, including mornings, evenings and weekends, with