Customer Rep-Station

FedEx; Cranbrook; On-site; CAD 28,000 - 36,000; Part time

Benefits offered by this job

Pay transparency

Part-time position

Pay rate: $23.14 CAD per hour

Job summary

FedEx in Canada is seeking an individual for an interview-position role to assist customers and perform essential administrative tasks. You will promote sales and help generate incremental revenue while maintaining accuracy and efficiency.

Ideal candidates have a high school diploma (college preferred), knowledge of customs regulations, and the ability to train and work in a Windows PC environment. This is a part-time opportunity with a focus on reliability and strong interpersonal skills.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Must complete basic and recurrency training.
• Ability to lift 70 lbs and maneuver packages up to 150 lbs with equipment.
• Must meet minimum testing and training thresholds.
• Operate in a Windows PC environment.

Responsibilities

• Provide direct customer interface and assistance.
• Perform administrative duties for efficient operations.
• Promote continued sales and generate incremental revenue where possible.

Skills

Interpersonal skills

Verbal communication

Analytical skills

Problem solving

Negotiation

Stress management

Lifting ability 70 lbs

Heavy package handling up to 150 lbs

PC Windows environment

Education

High school diploma or equivalent

College diploma preferred

Tools

Windows PC experience

Job description

This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Pay rate: $23.14 - Part Time Position- Closing date: October 20

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.