Call Centre Rep/Receptionist

True North Imaging; Vaughan; Hybrid; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

RRSP and benefits package

Paid training

Paid time off

Work-life balance

Job summary

True North Imaging in Vaughan, Ontario is seeking a Permanent Full Time Diagnostic Imaging - Call Centre Representative/Receptionist to be the first point of contact for patients, handling inbound calls and scheduling appointments with accuracy and care.

The role emphasizes strong communication, empathy and patient-focused service, with paid training, RRSP and benefits, and a supportive culture. Competitive compensation reflects contributions and field responsibilities.

Qualifications

• Excellent listening, verbal and written communication skills
• Ability to provide clear instructions and ask probing questions in a caring manner
• Logical, analytical and critical thinking required
• Data entry and basic computer skills
• Positive attitude with a strong willingness to learn in a fast-paced environment

Responsibilities

• Performs various booking functions and ensures physician requirements and patient needs are met in an efficient manner
• Manages large numbers of inbound calls
• Ensures all calls are answered promptly with utmost diplomacy and tact
• Provide accurate information about procedures and preparation requirements while ensuring patient satisfaction
• Demonstrate excellent phone etiquette while communicating with patients
• Listens effectively to patients' needs and provides exceptional patient care
• Completes data entry for patient's demographics and appointment information
• Ability to be empathetic and friendly with all types of patients
• Flexibility and adaptability to work in a fast-paced environment
• Adheres to privacy and confidentiality policies and procedures
• Undertakes other duties as assigned

Skills

Strong communication

Data entry

Empathetic

Analytical thinking

Patient focused

Education

Medical Office Assistant diploma

Job description

We are currently recruiting a Permanent Full Time motivated and patient-oriented Diagnostic Imaging - Call Centre Representative/Receptionist to join our dynamic team. In this role, you will be the first point of contact for our patients, providing exceptional service and support. Your primary responsibility will be to handle inbound calls for patient appointments and assist with patient inquiries. The ideal candidate will possess strong communication skills, a friendly demeanour, and the ability to analyze patient needs to provide accurate appointment bookings.

Why choose True North Imaging (TNI)?

Competitive Salary: Enjoy a compensation package that reflects your skills and contributions.

RRSP and Benefits Package: Take advantage of our registered retirement savings plan and comprehensive benefits package to support your health and financial future.

Paid Training:We invest in your success with paid hands on training programs.

Paid Time Off:Benefit from generous paid time off to recharge and maintain your work-life balancewith a company that values your personal time.

Transparent and Supportive Culture: Be part of a work place that prioritizes open communication and teamwork.

High Retention Rate:Join a team where employees love to stay!

Responsibilities

• Performs various booking functions and ensures physician requirements and patient needs are met in an efficient manner
• Manages large numbers of inbound calls
• Ensures all calls are answered promptly, consistently exercising utmost diplomacy and tact, to ensure exceptional service to both patients and physicians
• Provide accurate information about procedures and preparation requirements while ensuring patient satisfaction.
• Demonstrate excellent phone etiquette while communicating with patients
• Listens effectively to patients' needs and provides exceptional patient care at all times
• Completes data entry for patient's demographics and appointment information
• Ability to be empathetic and friendly with all types of patients
• Flexibility and adaptability to work in a fast-paced environment
• Adheres to all privacy and confidentiality policies and procedures
• Undertakes other duties as assigned

Requirements

• Medical Office Assistant diploma including completion of a medical terminology course is a strong asset
• Previous call centre experience, along with booking diagnostic imaging appointments would be an asset
• Excellent listening, verbal and written communication skills along with the ability to give clear instructions and ask probing questions in a caring manner
• Logical, analytical and critical thinking required
• Patient focused and adaptability to different personality types
• Proficiency in data entry and basic computer skills
• A positive attitude with a strong willingness to learn and adapt in a fast-paced environment.

We are currently recruiting a Permanent Full Time motivated and patient-oriented Diagnostic Imaging - Call Centre Representative/Receptionist to join our dynamic team. In this role, you will be the first point of contact for our patients, providing exceptional service and support. Your primary responsibility will be to handle inbound calls for patient appointments and assist with patient inquiries. The ideal candidate will possess strong communication skills, a friendly demeanour, and the ability to analyze patient needs to provide accurate appointment bookings.

Working Conditions

• This position is based in a call centre environment and requires prolonged periods of sitting and front-line patient interaction over the phone

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, True North Imaging will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.