Call Centre Agent (Service & Repair) - Delta (1026)

Applied Labs; Delta; On-site; CAD 52,000 - 55,000; Full time

Job summary

Trail Appliances is seeking a Call Centre Agent (Service & Repair) in Delta to handle incoming customer repair and service requests by phone and email, guiding the best course of action for immediate service.

We value integrity, improvement, caring, authenticity, and determination in our teammate。Join a fast-growing team with over 500 employees in BC as we deliver exceptional customer experiences across our showrooms, outlets, and distribution centers.

Responsibilities

• Fields incoming customer repair and service requests via telephone and email to determine the best course of action for immediate service.
• Document, track, and follow the request through to completion, interacting with external and internal customers, suppliers, technicians, and various internal departments to facilitate a smooth and satisfactory resolution.

Job description

# Call Centre Agent (Service & Repair) - Delta (1026)PermanentWorking at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!**Our core values:**Integrity – We do what’s right, even when no one is looking.Improvement – We do it well. Then we do it better.Caring – We put ourselves in others’ shoes.Authenticity – We like people, not pretense.Determination – We kick down walls.**We have everything we need to inspire our customers. Except you.**The Call Centre Agent fields incoming customer repair and service requests via telephone and email, to determine the best course of action to provide the customer immediate service. Once the best course of action is determined, they then document, track, and follow the request through to completion, interacting with external and internal customers, suppliers, technicians, and various internal departments, to facilitate a smooth and satisfactory resolution to the customer service issue.**Compensation**: $25.50 per hourTrail AppliancesCall Centre Agent (Service & Repair) - Delta (1026)IC820 Cliveden Place, Delta, BCHome & Furniture