Call Centre Agent - Remote

MaRayTech Consulting Ltd.; North Bay; Remote; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking IT services provider as a Call Centre Agent, where you will be part of a friendly team dedicated to supporting the financial sector. In this dynamic role, you will handle inbound calls, ensuring each customer receives compassionate assistance tailored to their needs. This established company values personal development, offering extensive training and opportunities for career progression. With a commitment to employee well-being, you will enjoy generous holiday allowances, healthcare access, and a supportive work environment that fosters growth and resilience. If you're motivated and eager to make a difference, this is the perfect opportunity for you.

Benefits

28 days holiday

Healthcare access

Life assurance

Enhanced pension scheme

Opportunities for training and personal development

Remote working

Qualifications

• Enthusiasm and passion for customer service.
• Ability to adapt to change and maintain resilience.

Responsibilities

• Answer 40 to 50 inbound calls daily and resolve customer issues.
• Write detailed notes and escalate complex matters as needed.

Skills

Communication Skills

Resilience

Adaptability

Customer Service Experience

Job description

We are MaRayTech Consulting Ltd., an IT services provider with a focus on the financial sector that primarily serves insurance companies, banks, and FinTechs.
We are looking to recruit several Call Centre Agents to join a friendly team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career.

What you’ll be doing as a Call Centre Agent:

1. Answer inbound calls with a volume of 40 to 50 per day.
2. Write detailed notes during and after each conversation.
3. Take ownership of issues and see them through to resolution.
4. Escalate and refer complex matters accordingly.
5. Communicate in an open and honest way.
6. Understand that customers have different needs, and some are vulnerable.
7. Pay attention and ensure that all requests are acted upon, and all details are accurately recorded.
8. Be open to feedback and act on it to continuously improve.
9. Be willing to attend and participate in any training that is offered to you, to include upskills, external training, and regulatory training.
10. Participate in team huddles.

To join us, you'll need:

1. Enthusiasm, passion, and dedication.
2. Resilience and adaptability to change.
3. Strong communication skills.
4. A desire to help each customer in the most compassionate way.
5. The ability to motivate yourself to achieve your goals every day.
6. Ideally, you would have customer service experience. If your background is in sales, retail, or any kind of customer-facing role, then you could be the one we're looking for!

What We Offer:

1. 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
2. Access to healthcare, including dental, eyecare, health screenings, and therapies.
3. Life assurance and confidential counselling helplines.
4. Enhanced pension scheme.
5. Opportunities for training and personal development.
6. Remote working.