Call Centre Agent - Remote

MaRayTech Consulting Ltd.; Halifax; Remote; CAD 35,000 - 50,000; Full time

Job summary

MaRayTech Consulting Ltd. is seeking motivated Call Centre Agents to join their friendly team. The role involves answering calls, documenting conversations, and providing excellent customer service in the financial sector. The company offers a supportive environment with opportunities for training and personal development, along with generous holiday allowances and healthcare benefits.

Benefits

28 days holiday, increasing to 33 days after 5 years

Access to healthcare, including dental and eye care

Life assurance and counseling helplines

Enhanced pension scheme

Opportunities for training and personal development

Qualifications

• Customer service experience preferred; retail or sales experience valuable.
• Strong communication skills and a desire to assist customers.
• Enthusiasm, passion, and dedication to the role.

Responsibilities

• Answer 40 to 50 inbound calls daily.
• Write detailed notes during and after conversations.
• Take ownership of issues and ensure resolution.

Skills

Communication skills

Customer service

Self-motivation

Adaptability

Job description

We are MaRayTech Consulting Ltd., an IT services provider focusing on the financial sector, primarily serving insurance companies, banks, and FinTechs.

We are looking to recruit several Call Centre Agents to join a friendly team within a well-established company.

We seek motivated & driven candidates eager to learn new skills and gain experience to advance their careers.

Responsibilities of a Call Centre Agent:

1. Answer inbound calls, handling a volume of 40 to 50 per day.
2. Write detailed notes during and after each conversation.
3. Take ownership of issues and see them through to resolution; escalate and refer complex matters as needed.
4. Communicate openly and honestly.
5. Recognize that customers have different needs, including vulnerable individuals.
6. Pay attention to detail, ensuring requests are acted upon and all information is accurately recorded.
7. Be receptive to feedback and use it to improve performance.
8. Participate in training sessions, including upskilling, external, and regulatory training.
9. Engage in team huddles regularly.

Qualifications and Attributes:

• Enthusiasm, passion, and dedication.
• Resilience and adaptability to change.
• Strong communication skills.
• A desire to assist each customer compassionately.
• Self-motivation to achieve daily goals.
• Customer service experience is preferred; experience in sales, retail, or any customer-facing role is also valuable.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to healthcare, including dental, eye care, health screenings, and therapies.
• Life assurance and confidential counseling helplines.
• Enhanced pension scheme.
• Opportunities for training and personal development.