Call Centre Agent

Inspire Direct Marketing; Toronto; Remote; CAD 30,000 - 60,000; Full time

Job summary

A Canadian agency seeks mature sales or call centre agents for a full-time, outbound position from home. You'll engage with supporters to raise funds for important global causes, using your skills in a friendly, high-performance team. Competitive pay with bonuses, health benefits, and growth opportunities await you!

Benefits

100% paid training and health benefits after 3 months

Trip incentives to visit child sponsor communities

Regular team culture activities and workshops

Qualifications

• A minimum of 2 years customer service and call centre experience.
• You love talking to people and are a great communicator.
• Technically savvy and self-reliant.

Responsibilities

• Help clients find new child sponsors and invite donors to join giving teams.
• Engage and inspire clients on each call.
• Focus on teamwork and customer happiness.

Skills

Communication

Customer Service

Technical Savvy

Job description

Quit your day job, come help us save the world!

We are a Canadian agency on a mission to inspire fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged and extremely effective. We call existing supporters to raise funds for important causes around the globe. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We hope they motivate you as well.

If you are a mature sales or call centre agent, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.

This is a full-time, zero-commission, outbound, work-from-home position.

Job Description :

Each day we help our clients find new child sponsors, welcome new donors, renew event participants, and invite donors to join a monthly giving team. We engage and inspire and look for creative new ways to delight on every call. We focus on teamwork, customer happiness and most importantly, having fun while we do it.

We Provide :

• 20.00 - $24.00 hourly w bonuses
• Permanent, full-time employment with consistent hours and growth opportunities
• Engagement with world-class charitable organizations
• 100% paid training and health benefits (at 3 months)
• Trip incentives (to visit child sponsor communities), bonuses and rewards
• Training opportunities, lunch-and-learns, workshops
• Team culture and activities, ice breakers, community events
• A minimum of 2 years customer service and call centre experience
• You love talking to people and are a great communicator
• You are looking for full-time hours, 40 hours a week
• Availability to work 1 : 00pm to 10 : 00pm Mon -Thu and 10 : 00am to 7 : 00pm Fri (EST)
• Availability to work occasional Saturday shifts (10 : 00am to 5 : 00pm)
• You are technically savvy and self-reliant

Requirements :

• A professional work from home office space
• newer-version Windows PC or laptop computer (Apple or Mac are not supported)
• High-speed cabled internet connection (min of 25 mbps down / 5 mbps up)
• A USB headset and webcam

If you are looking to be part of something bigger than yourself and to join a mature call centre team with opportunities to grow and support your peers; we would love to hear from you.

Please note : We thank everyone for their interest however only the best qualified candidates may be contacted.

Inspire is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process.