Call Center Customer Solutions Sales Rep

Spectrum; Canada; On-site; Full time

Job summary

A leading telecommunications provider seeks a Client Solutions Representative to enhance customer satisfaction and drive revenue growth. You will leverage your customer service skills to retain customers and upsell services effectively. The ideal candidate has a high school diploma and at least 6 months of customer service experience, along with strong English communication skills. This position offers competitive pay starting at $18/hour plus incentives.

Benefits

Free and discounted Spectrum services

Opportunities for career advancement

Qualifications

• 6 months of customer service or phone sales experience to enhance customer satisfaction and retention.
• Adaptability and problem-solving in dynamic environments.
• Flexibility for variable hours, including weekends and holidays.

Responsibilities

• Retain valued customers and upsell top-tier services.
• Respond to inbound calls and address billing inquiries.
• Master order processing within the billing system.

Skills

Strong English communication skills

Flexibility for variable hours

Adaptability and problem-solving

Education

High school diploma or equivalent

Tools

Knowledge of cable communications products

Job description

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus incentives that can bring top performers to an annual salary of over $70,000. Enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Client Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

What our Client Solutions Representatives Enjoy Most About the Role

• Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.

Working Conditions

• Normal office environment

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 6 months of customer service or phone sales experience to enhance customer satisfaction and retention

Technical Skills

• Knowledge of cable communications products: TV, internet, and telephone

Skills & Abilities

• Strong English communication skills
• Flexibility for variable hours, including weekends and holidays
• Adaptability and problem-solving in dynamic environments

Preferred Qualifications

• 1+ years of call center experience

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CRT110 2025-61793 2025

Here, our employees don’t just have jobs, they're building careers. Spectrum offers a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us
Charter Communications is known by our Spectrum products and services, including Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.