Call Center Agent - 12 Month Contract

Rejuvenation Medical Group; Calgary; Sur place; CAD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Annual reviews

Paid parking

Discounts on medical aesthetic and SkG

Résumé du poste

Rejuvenation Medical Group in Calgary is seeking a Call Center Agent to provide prompt, professional client support via phone and email. You will coordinate appointment scheduling, document interactions, and help resolve client issues to ensure high satisfaction.

Experience in healthcare coordination and proficiency with EMR software and Microsoft Office is preferred. The role runs Monday–Friday, 7:00am–3:30pm, with benefits and opportunities for growth within a fast-growing dermatology network.

Qualifications

• Previous experience in client service, customer support, or healthcare coordination.
• Strong communication and interpersonal skills.
• Proficiency with EMR software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.
• Highly organized with attention to detail and problem-solving capabilities.

Responsabilités

• Respond promptly and professionally to client inquiries via phone, email, or other communication channels.
• Coordinate scheduling and follow-up communications to ensure clients receive timely information and assistance.
• Document and track client interactions and issues, escalating complex concerns as needed.
• Assist in managing client feedback and resolving complaints to ensure client satisfaction.
• Collaborate with internal teams to facilitate service delivery and resolve client issues efficiently.
• Maintain accurate client records in EMR and other systems.
• Support the implementation of client experience initiatives and improvements.
• Participate in team meetings and training to stay updated on processes and service standards.

Connaissances

Strong communication and interpersonal

Client service experience

Healthcare coordination

Outils

EMR software

Microsoft Office Suite

Description du poste

Welcome to Rejuvenation!

Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in Alberta, British Columbia, and Ontario. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless.

Rejuvenation proudly offers career advancement opportunities through ongoing training and educational support. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our employees succeed!

What We Offer:

Rejuvenation perks

• Annual reviews
• Paid parking
• D iscounts on medical aesthetic treatments and skincare products
• Comprehensive health benefits
• Close-knit teams
• Fun and inclusive monthly challenges with incredible prizes
• Flexibility and a healthy work-life balance
• Continuing education opportunities
• Supportive management team
• Opportunity for internal growth
• And so much more!

Role Responsibilities

The Call Center Agent's responsibilities include, but are not limited to:

• Respond promptly and professionally to client inquiries via phone, email, or other communication channels.
• Coordinate scheduling and follow-up communications to ensure clients receive timely information and assistance.
• Document and track client interactions and issues, escalating complex concerns as needed.
• Assist in managing client feedback and resolving complaints to ensure client satisfaction.
• Collaborate with internal teams to facilitate service delivery and resolve client issues efficiently.
• Maintain accurate client records in EMR and other systems.
• Support the implementation of client experience initiatives and improvements.
• Participate in team meetings and training to stay updated on processes and service standards.

Role Qualifications

• Previous experience in client service, customer support, or healthcare coordination.
• Strong communication and interpersonal skills.
• Proficiency with EMR software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.
• Highly organized with attention to detail and problem-solving capabilities.

*This role will be Monday - Friday 7:00am - 3:30pm

Employee Equity and Accessibility Statement

Rejuvenation Medical Group invites applications from all qualified individuals. Rejuvenation is committed to employment equity and diversity in the workplace and welcomes applications from: women, visible minorities, Indigenous Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents. Rejuvenation Medical Group provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources. We thank you in advance for considering Rejuvenation Medical Group as your potential future employer! #LP