Call Center Agent

Air Transat; Quebec; Hybrid; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Hybrid work position

Base salary $17.75/hr

Travel perks and discounts

Training on-site 2-3 days

Group insurances and RRSP

Job summary

Air Transat is seeking a customer-focused agent to handle inbound calls from customers and travel agents, promote travel products, and assist clients navigating the company website. You will provide service with empathy, clear communication, and professional courtesy, in a hybrid work setting with on-site training.

The role offers a base salary of $17.75/hr, travel perks, and a supportive environment for career growth, with on-site training required for 2 to 3 days and a flexible schedule based

Qualifications

• Minimum of one year of call center experience.
• Bilingual French and English, spoken and written.
• Spanish or Portuguese language skills are an asset.
• Comfortable with IT tools and various systems.

Responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.).
• Promote Transat products (e.g., seat selection, baggage, special services, insurance, etc.).
• Assist customers in navigating our websites.
• Provide exceptional service, imbued with listening, empathy, and professionalism.

Skills

Call center experience

Bilingual French & English

Spanish or Portuguese (asset)

IT skills

Tools

CRM software

Job description

Company Description

Be part of the journey!

Our mission is to be our customers' and our team's favorite airline.

Open-mindedness, care for others, intelligence at work, and above all, a good dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on multiple occasions, and this is only the beginning.

Want to join us? You will have the opportunity to enjoy exclusive travel perks to explore the world and create unforgettable memories. You will also have the chance to work in modern and inspiring work environments.

What we offer you

• A hybrid work position, with all computer equipment provided. Regular office visits are to be expected;
• A base salary of $17.75/hr, enhanced by performance bonuses and incentives.
• A guaranteed salary increase with the addition of training for the South package.
• 3 weeks of vacation + 5 days off right upon hiring;
• Immediate travel perks: unlimited standby tickets, confirmed tickets, and exclusive discounts to create your best memories.
• A stimulating environment to develop your talent and build a rewarding career;
• A complete range of group insurances, an RRSP, and enviable travel privileges;
• An advantageous referral program: invite talented people like you and be rewarded!

Job Description

Your responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.)
• Promote Transat products (e.g., seat selection, baggage, special services, insurance, etc.)
• Assist customers in navigating our websites.
• Provide exceptional service, imbued with listening, empathy, and professionalism.

What we provide to you

• A schedule defined according to operational needs, confirmed in advance and adapted to your seniority and preferences.
• Personalized training and integration to master our products and systems. 2 to 3 days on-site will be required for training and integration.
• Two options to work according to your lifestyle:
  • At the Montreal office, at 300 Léo-Pariseau, a stone's throw from Mount Royal Park.
  • In hybrid mode, according to your flexibility.

Qualifications

What we are looking for

• Comfortable with IT tools and various systems.
• Day shift: Variable schedule of approximately 37.5 hours/week, 7 days a week, with the possibility of shifts between 7 AM and 9 PM, depending on preferences, availability, and seniority.
• Minimum of one year of call center experience.
• Experience in the travel industry is an asset.
• Recognized for your excellence in customer service.
• Bilingual (French and English, spoken and written).*
• Fluency in Spanish or Portuguese is an asset.

*A good command of French is required for positions in Quebec. The incumbent will need to communicate frequently in English, orally and in writing, with colleagues, clients, and other stakeholders, both in Quebec and internationally.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity prevails. We strive to bring together a workforce that reflects the diversity of our customers as well as the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples, and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, please contact us so that we can together meet your needs appropriately.