Cabin Crew Manager / Chef du Personnel navigant commercial

Air Canada; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Air Canada is seeking a Cabin Crew Manager to lead and inspire cabin personnel in delivering exceptional customer service and operational excellence. This role requires strong leadership, communication skills, and the ability to adapt to a dynamic work environment. Join a team that is at the forefront of passenger aviation and help shape the future of air travel.

Qualifications

• High school diploma or higher required.
• Experience in leadership and coaching.
• Fluency in English and French or route language.

Responsibilities

• Lead and coach cabin personnel for service excellence.
• Enhance customer service experience and operational safety.
• Develop cabin personnel capabilities.

Skills

Adaptability

Leadership

Communication

Intercultural competence

Analytical thinking

Creative thinking

Education

High school diploma or higher

Job description

Join to apply for the Cabin Crew Manager / Chef du Personnel navigant commercial role at Air Canada .

Get AI-powered advice on this job and more exclusive features.

Being part of Air Canada means becoming part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the forefront of passenger aviation.

Air Canada aims to become a Global Champion. To support this goal, the In-Flight Service team seeks a Cabin Crew Manager to engage, inspire, and coach frontline ambassadors in customer service, operations, and safety excellence.

This role involves leading on the ground and onboard, focusing on developing cabin personnel capabilities and enhancing the customer service experience.

Qualifications :

• High school diploma or higher
• Adaptability and flexibility for 24 / 7 operations
• Ability to work shifts and support flexible schedules
• Experience in leadership, motivation, and coaching
• Completion and maintenance of Flight Attendant training
• Excellent interpersonal, conflict resolution, and communication skills
• Intercultural competence
• Strong organizational and visionary skills
• Analytical and creative thinking
• Knowledge of safety, service standards, and labor relations
• Ability to meet deadlines and work under pressure
• Experience in airline or hospitality industries an asset
• Fluency in English and French or route language
• Punctuality and dependability

For full job details, please refer to the Air Canada Careers page.