Cabin Crew Manager / Chef du Personnel navigant commercial

Air Canada; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Air Canada is seeking a Cabin Crew Manager to lead and inspire cabin personnel, focusing on customer service and operational excellence. Join a diverse team at a leading airline and help shape the future of passenger aviation.

Qualifications

• Experience in leadership, motivation, and coaching.
• Fluency in English and French or route language.

Responsibilities

• Lead and coach cabin personnel for customer service excellence.
• Enhance the customer service experience on the ground and onboard.

Skills

Adaptability

Flexibility

Leadership

Communication

Intercultural competence

Analytical thinking

Creative thinking

Attention to detail

Education

High school diploma

Job description

Join to apply for the Cabin Crew Manager / Chef du Personnel navigant commercial role at Air Canada.

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Being part of Air Canada means becoming part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the forefront of passenger aviation.

Air Canada aims to become a Global Champion. To support this goal, the In-Flight Service team seeks a Cabin Crew Manager to engage, inspire, and coach frontline ambassadors in customer service, operations, and safety excellence.

This role involves leading on the ground and onboard, focusing on developing cabin personnel capabilities and enhancing the customer service experience.

Qualifications:

• High school diploma or higher
• Adaptability and flexibility for 24/7 operations
• Ability to work shifts and support flexible schedules
• Experience in leadership, motivation, and coaching
• Completion and maintenance of Flight Attendant training
• Excellent interpersonal, conflict resolution, and communication skills
• Intercultural competence
• Strong organizational and visionary skills
• Analytical and creative thinking
• Knowledge of safety, service standards, and labor relations
• Attention to detail
• Ability to meet deadlines and work under pressure
• Experience in airline or hospitality industries an asset
• Fluency in English and French or route language
• Punctuality and dependability

For full job details, please refer to the Air Canada Careers page.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management
• Industry: Airlines and Aviation