CA-Technical Specialist

Apple Canada; Coquitlam; On-site; CAD 33,000 - 44,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounted Apple products

Free services

Tuition reimbursement

Bonuses or commissions

Relocation support

Employee Stock Purchase Plan

Job summary

Apple Canada in Coquitlam, BC is seeking a Technical Specialist for the Genius Bar. You’ll diagnose Apple hardware and software issues, explain repair options, and recommend products and services to help customers get the most from their devices.

You’ll stay current on products and repair processes, identify ownership opportunities, and collaborate with team leaders to improve service. The role emphasizes inclusion and customer care.

Qualifications

• Scheduling availability to work nights, weekends and public holidays.
• Language: English required for rest of Canada; French if in Quebec.
• Demonstrated technical expertise in Apple hardware and software.
• Customer service skills with a care-driven approach.
• Willingness to continuously learn about Apple products and services.
• Ability to multitask in a fast-paced retail environment.
• Strong teamwork and collaboration with colleagues.
• Discretion handling confidential information per Apple values.

Responsibilities

• Troubleshoot and resolve Apple hardware and software issues for customers.
• Diagnose root causes and follow structured troubleshooting steps.
• Stay current on Apple products, services and Genius Bar repair processes.
• Educate customers about repair options and product services.
• Support customers with care and empathy and explain options.
• Flag recurring repair problems and provide feedback to Apple.
• Support customer-facing activities on or off the sales floor and promote inclusion.

Skills

Scheduling availability

Language proficiency

Technical expertise

Customer service

Continuous learning

Multitasking

Team collaboration

Discretion with confidential info

Job description

Technical Specialist at Apple Canada in Coquitlam, BC is a retail position with a base pay range of $23.89–$32.52/hr, with most new hires starting at $23.89. Availability for nights, weekends, and public holidays is required.

In this role, you'll troubleshoot and resolve Apple hardware and software issues for customers at the Genius Bar, explain repair options, and present product and service recommendations to help customers get the most from their devices.

About the Role: Technical Specialist

Day to day, you'll diagnose and resolve Apple hardware and software issues, support customers with care and empathy, and use all tools and resources Apple provides. You'll also stay current on Apple products, services, and Genius Bar repair processes to support high-quality repairs.

Beyond troubleshooting, you'll identify ownership opportunities and educate customers on relevant ways to buy Apple products and services. You'll work with team leaders to flag recurring repair problems and ensure feedback reaches Apple.

Additional tasks may include supporting customer-facing activities on or off the sales floor, contributing to an inclusive environment, and demonstrating Apple's values of inclusion and diversity in daily work.

Benefits and Salary

The base pay range is $23.89–$32.52/hr. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the range; on an exceptional basis, candidates with significant experience may be paid up to the maximum. Your base pay depends on your skills, qualifications, experience, and location.

Benefits include comprehensive medical and dental coverage, retirement benefits, discounted Apple products, free services, and tuition reimbursement for formal education related to advancing your career at Apple. The role may also be eligible for discretionary bonuses or commission payments, as well as relocation support.

Employees have the opportunity to become Apple shareholders through discretionary restricted stock unit award recommendations and the option to purchase Apple stock at a discount through the Employee Stock Purchase Plan, subject to eligibility and plan terms.

Job Details

Job Type: Standard

Company: Apple Canada

Location: Coquitlam, BC V3B 5R5

Schedule: May include nights, weekends, and public holidays

Pay: $23.89–$32.52/hr (most new hires start at $23.89)

Responsibilities

The Technical Specialist role covers both technical support and customer education. You'll handle repairs and diagnostics, communicate findings clearly to customers, and help them understand their options for Apple products and services.

• Troubleshoot and resolve service concerns for select Apple hardware and software, using all tools and resources provided by Apple
• Diagnose root causes of technical issues by following structured troubleshooting steps in a customer service environment
• Stay current on Apple products, services, and Genius Bar repair processes to support efficient, high-quality repairs
• Educate customers about repair options and Apple products and services, presenting recommendations and relevant ways to buy
• Support customers experiencing Apple product or software issues with care and empathy
• Work with team leaders to identify recurring repair problems and other service concerns, and ensure feedback is provided to Apple
• Support customer-facing activities on or off the sales floor as needed
• Contribute to an inclusive environment by respecting differences and demonstrating Apple's values of inclusion and diversity in daily activities

Requirements / Skills

Apple lists both minimum and preferred qualifications for this role. The minimum requirements cover scheduling availability and language; the preferred qualifications cover technical, interpersonal, and behavioural competencies. Candidates who meet the preferred qualifications will be better positioned in the selection process.

• Scheduling availability (required): able to work nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to approved accommodations
• Language (required): proficient in written and spoken French if the role is based in Quebec; English required for the rest of Canada (sign language supported for both languages)
• Technical expertise (preferred): demonstrated knowledge of Apple products and services, with the ability to follow troubleshooting steps to identify the root cause of a technical issue
• Customer service skills (preferred): able to navigate customer service issues with care and strong interpersonal skills
• Continuous learning (preferred): consistently deepens understanding of Apple products, services, and third-party products to improve the customer experience; curious and open to learning from others
• Multitasking in a fast-paced environment (preferred): able to balance multiple tasks at the same time
• Team collaboration (preferred): works well in a team environment, demonstrating shared responsibility and accountability with other team members
• Discretion with confidential information (preferred): trusted to handle sensitive or confidential information in keeping with Apple's core values

Demonstrated technical expertise of Apple products and services. Ability to follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. Ability to consistently learn about and deepen understanding of Apple products and services and third party products. Curiosity and openness to learning from others and helping each other grow.