CA-Manager

Apple Inc.; Ottawa; On-site; CAD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Manager, where you will lead a dynamic team in a vibrant retail environment. Your role will involve empowering team members, driving business priorities, and delivering exceptional customer service. You will be a role model for inclusive leadership, fostering a diverse and high-performing team. This position offers a unique opportunity to make a significant impact while ensuring a safe and respectful workplace for all. If you are passionate about leadership and customer experience, this role is perfect for you.

Qualifications

• Experience leading teams in retail or sales environments.
• Proficient in English and French for roles based in Quebec.

Responsibilities

• Lead and develop a diverse, high-performing retail team.
• Drive business priorities and achieve store performance goals.
• Create a safe, respectful, and inclusive environment.

Skills

Team Leadership

Customer Service

Conflict Resolution

Communication Skills

Mentorship

Job description

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CA-Manager

Description

Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.Assist with recruiting, training, developing, and retaining a diverse, high-performing team.Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.Perform other tasks as needed.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Be proficient in written and spoken French for roles based in Quebec (sign language supported).
• Have experience leading others in retail, sales, or a related field.

Preferred Qualifications

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Develop others through mentorship, coaching, and effective feedback.
• Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
• Resolve conflict and settle differences in productive ways.