C198 - Program Assistant - (Full Time)

Phoenix society; Chilliwack; On-site; CAD 41,000 - 44,000; Full time

Job summary

Phoenix Pathways is seeking a Program Assistant to support daily operations and provide a range of client supports. You will help clients with life skills, information, and demonstrations, contributing to a safe and healthy environment in alignment with care schedules.

The role requires a Grade 12 education and a Certificate in Community Social Service, plus experience with marginalized populations. Duties include documentation, activity facilitation, and collaboration with shifts and volunteers.

Qualifications

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• First Aid 1 and Current CPR certificate is required

Responsibilities

• Provides feedback and input regarding clients’ needs, performance, and progress
• Assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties
• Prepared to debrief with incoming shifts for handover
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled
• Provides direction to volunteers as required
• Performs other related duties as assigned

Skills

Windows OS

MS Word

MS Excel

Database systems

Interpersonal skills

Communication

Education

Grade 12

Certificate in Community Social Service

Job description

Title:Program Assistant-(Full Time)

Number of Positions:1

Competition Number:C198

Location:Phoenix Pathways

Position Status:FullTime

Shift Timings & Days:(Monday- Friday) 04:00 pm - 12:00 am

Reports to:Sr. Manager

Compensation:(Grid21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facilityand supports clients byproviding a variety of day-to-day physical, emotional, and social supports,life skills assistance, information, resources, and demonstrations, inaccordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Providesfeedback and input regarding clients’ needs, performance, and progress
• In accordancewith established care plans, assists clients with the development of lifeskills such as maintaining personal hygiene, housekeeping, meal planning andpreparation, meeting financial obligations, making and keeping appointments,and interpersonal skills by methods such as demonstrating and modelingappropriate actions
• Administersmedication to clients and provides medication reminders, in accordance withestablished policy
• Participates inand oversees various client-focused social and recreational activities
• Identifiesavailable social, economic, recreational, and educational services andresources in the community that will meet clients’ needs. Provides clients withrelated information
• Assists clientswith activities of daily living such as feeding, lifts and transfers, grooming,and toileting
• Accompaniesclients on outings such as appointments, shopping, and leisure activities
• Completes andmaintains related records and documentation such as statistics, progressreports, and daily logs
• Receives clientfeedback, and inquiries and complaints, and responds as required
• Performshousekeeping duties such as sweeping and mopping floors, vacuuming, dusting,washing dishes, and laundry
• Required todebrief with incoming shifts to ensure detailed transfer of information (e.g.concerns)
• Support a safe, wellmaintained and healthy building environment
• Complete regular rounds offacility as scheduled throughout shifts
• Providesdirection to volunteers as required
• Performs otherrelated duties as assigned

Qualifications:

• Grade 12
• Certificate inCommunity Social Service.
• 1 year of experience workingwith marginalized populations, substance use services, mental health,corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerablesector screening is required
• Satisfactory completion of Tuberculosis Screeningform is required
• Satisfactory completion of Employee Immunization Record form is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• First Aid 1 and Current CPRcertificate is required

Skills & Knowledge:

• Knowledge ofWindows, Microsoft Word, Excel, and database management systems
• Knowledge ofand ability to operate standard office equipment, including: telephone system,fax machine, photocopier, printer, and computerized building securitymonitoring system
• High level ofintegrity and dependability with a strong sense of urgency andresults-orientation
• Strong problemsolving, analytical, and creative skills with the ability to exercise soundjudgement and make decisions based on accurate and timely analysis
• Stronginterpersonal skills and ability to communicate effectively in writing andverbally
• Demonstratedcommitment to the social sector with a passion for the organization’s missionis essential

Competencies:

Approach to Work

• Demonstrates initiative,flexibility, adaptability and resourcefulness
• Actively seeks andincorporates feedback to inform continuous self-improvement
• Sets goals, creates andimplements action plans, monitors progress, and evaluates results
• Adeptly manages competingtasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• Highdegree of relevant and current job knowledge and skill
• Consistentlyproduces accurate, thorough, high-quality work in a timely manner
• Buildsand promotes a culture of health and safety in the workplace
• Implementsand enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Modelsindependent thinking and creativity
• Demonstrateseffective problem-solving skills
• Makesclear, consistent, transparent and timely decisions after contemplating variousavailable courses of action
• Exercisessound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expressesthemselves clearly and professionally both verbally and in writing
• Displayshigh emotional intelligence; uses tact and diplomacy in dealing with sensitive,complex and confidential situations
• Hasa manner, style and presence that makes a positive impression
• Listensto and considers others’ views

Personal Leadership

• Modelsthe organization’s core values of social justice, teamwork, social innovation,and strength-based practices
• Fostersenthusiasm, energy and commitment
• Takesresponsibility for personal actions, performance and health
• Isreliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectivelyworks with their colleagues to ensure organizational success
• Championspositive working relationships with staff and external stakeholders
• Supportsan environment of openness, and champions teamwork and communication acrossprograms
• Leveragesthe expertise and experience of others for organizational success

People Leadership

• Takesresponsibility for the success of the organization
• Inspires,motivates and influences others in the organization
• Actsas an ambassador of the organization, promoting the values and mission
• Demonstratespride and enthusiasm to the team and promotes cooperation, fairness andequity

People Management

• Displaysinterest, concern and respect for their staff and their staff’s development
• Establishesclear roles, responsibilities, priorities and performance targets for staff
• Motivates,develops and retains a talented, high-performing team
• Givesrecognition and acknowledgement to staff for their achievements

Task Leadership

• Ableto translate the strategic goals and priorities of the organization into anachievable and measurable operational plan for their unit
• Makesclear, consistent, transparent and timely decisions
• Displayseffectiveness, assertiveness and persistence in the pursuit of program goals
• Ableto identify gaps in knowledge or capacity and seek the appropriate supportand/or resources

Task Management

• Strivesfor high-quality performance and takes initiative to seek improvement inoutputs and efficiencies
• Delegatesappropriately to fully utilize their staff to accomplish program goals
• Createsa sense of accountability for results
• Overseesand manages the organization’s resources, including ensuring sound financialmanagement

ClosingDetails:

ClosingDate

Internalapplications will be accepted untilSeptember 14th, 2026, 04:00 pm

“Allemployees, including laid off and displaced employees, are entitled to apply onthe vacancy and be considered pursuant to the provisions of Article 12.9.”Internal applicants must notify the manager of intent to apply.

Externalapplicants will be reviewed after internal applicants have been reviewed andinterviewed.

Allqualified applicants are welcome to apply.

Phoenixis committed to employment equity and encourages applications from people ofall gender identities and expressions, persons with disabilities, Indigenouspeoples and visible minorities. Persons with disabilities who anticipateneeding accommodations for any part of the application and hiring process maycontact our HR department. Any personal information provided will be maintainedin confidence.

Whilewe thank all applicants for their interest in this opportunity, only thoseselected for an interview will be contacted.