C&EM Program Specialist

FortisBC Inc.; Surrey; Hybrid; CAD 81,000 - 96,000; Full time

Benefits offered by this job

Flexible work program

Competitive salary and benefits

Job summary

FortisBC Inc. in Surrey, BC is seeking a C&EM Program Specialist to lead conservation and energy management initiatives for commercial, industrial, residential, and income-qualified customers.

You will manage end-to-end program operations, collaborate with internal teams and external partners, and drive program improvements with data-driven insights. The role emphasizes budgets, reporting, stakeholder engagement and regulatory support, with flexible work options.

Qualifications

• Diploma in Marketing, Communications or related discipline plus 3 years of relevant experience.
• PMP certification or Certified Energy Manager is an asset.
• Experience delivering and communicating DSM programs in a regulated utility environment is an asset.
• Proven track record delivering multi-stakeholder projects on time, budget and within scope.
• Exceptional organizational, analytical skills to support measurement and reporting.
• Ability to manage a team and work independently to execute projects.
• Get it done right and can-do attitude to strengthen relationships.

Responsibilities

• Manage program operations end-to-end: intake and approvals, customer support, escalations, invoice processing, rebate administration, compliance monitoring, and timely delivery of incentives.
• Collaborate with internal stakeholders to fulfill program goals and train on messaging and delivery tactics
• Coordinate with contractors, vendors, and external partners to drive awareness, participation, and delivery.
• Prepare business cases for new or modified programs with substantiated justifications and cost-effectiveness analysis.
• Build rapport with external and internal partners and act as industry expert.
• Manage program budgets, forecasts, performance metrics, reporting and expenditures.
• Identify barriers and bottlenecks and implement customer feedback to evolve processes.
• Support regulatory reporting, program evaluation, measurement and verification activities, and stakeholder presentations.

Skills

DSM program delivery

Stakeholder engagement

Project management

Analytical skills

Team leadership

Education

Diploma in Marketing, Communications or related discipline

PMP certification (asset)

Certified Energy Manager (asset)

Job description

C&EM Program Specialist

Location: Surrey, BC, CA

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular
Expected Hiring Range: $81,300.00to $95,600.00
Short-term Incentive Eligible: Yes
Workplace Flexibility:Yes

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You're a master of workflows, and you know how to guide clients through an effortless customer journey. You're at your best when you collaborate and can harness others' insights to produce tangible process improvements and remarkable results. To top it all off,

You are passionate about making an impact in a progressive energy industry, applying your skills to help advance sustainability initiatives while delivering meaningful outcomes for our customers and communities.

This may be the perfect opportunity for you as our Conservation and Energy Management department is looking to hire Program Specialists to work across a diverse portfolio of programs serving commercial, industrial, residential, and income-qualified customers.

Program Specialists work across a broad range of functions that support the successful delivery of conservation and energy management programs. Role responsibilities may range from rebate administration, marketing, evaluation and reporting, and process improvement to program development, innovation, and stakeholder engagement.

Regardless of the area of assignment, this role contributes to high-quality program delivery, drives participation and builds strong stakeholder and customer engagement.

In this role, you will:

• Manage program operations from end to end, including application intake and approvals, customer support, escalations, invoice processing, rebate administration, compliance monitoring, and timely delivery of program incentives.
• Consult with internal stakeholders (e.g. Key Account Managers, Energy Solutions Managers, Communications, Technical Advisors, etc.) to fulfill program/project delivery goals and training them on messaging, details and delivery tactics
• Collaborate with contractors, vendors, and external partners to drive program awareness, participation, and successful delivery.
• Prepare business cases for new programs, or modifications to existing programs, including substantiated justifications and cost-effectiveness analysis.
• Build rapport with external and internal program partners and offer support as their industry expert
• Manage program budgets, forecasts, performance metrics, reporting, and expenditure tracking to ensure effective use of resources.
• Identify barriers and bottlenecks and implement customer feedback to evolve our program processes.
• Support regulatory reporting, program evaluation, measurement and verification activities, and stakeholder presentations.

What it takes:

• A Diploma in Marketing, Communications or a related discipline from a recognized program plus a minimum of three years of relevant experience with demonstrated success.
• A Project Management Professional or Certified Energy Manager designation is considered an asset.
• Previous experience with delivering and communicating DSM programs and experience working in a regulated utility would be an asset.
• A proven track record in designing and delivering successful multi-stakeholder projects on time, budget and within scope.
• Exceptional organizational, technical and analytical skills to support with measurement and verification activities and reporting.
• A demonstrated ability to manage a team and to work independently to successfully execute projects.
• A 'get it done right' and 'can do' perspective that fosters strengthened relationships through every engagement.

Additional Information

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.