Bylaw Ticket Screening Clerk

City of North Vancouver; North Vancouver; On-site; Full time

Job summary

The City of North Vancouver seeks a Bylaw Ticket Screening Clerk for a temporary full-time position. You will manage disputed bylaw tickets, provide information to the public, and maintain official records. Candidates should possess strong office skills and a commitment to customer service.

Qualifications

• Minimum keyboarding speed of 40 wpm net.
• Thorough knowledge of related bylaws.
• Ability to respond to public inquiries.

Responsibilities

• Receive and review disputed bylaw tickets.
• Explain the dispute resolution process.
• Maintain and update computer files and data.

Skills

Communication

Customer Service

Office Skills

Education

General Office Experience

Tools

Microsoft Office

Job description

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Position Information

Title Bylaw Ticket Screening Clerk Job Status Temporary Full Time Position Overview

The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous City.

The Public Safety Department – Bylaw Services requires a temporary full-time Bylaw Ticket Screening Clerk to join their team for approximately two years.

Responsibilities

You will be responsible for receiving and reviewing disputed bylaw tickets; explaining the dispute resolution process and determining if a ticket should be cancelled or upheld pursuant to policy and past practices; providing information, clarification and assistance to internal and external contacts related to bylaw information; preparing and maintaining a variety of materials, reports or files; and composing routine correspondence. You will also maintain and update a variety of computer files and data including data related to paid, cancelled and outstanding Bylaw Enforcement Notices (tickets).

Requirements

You will have general office experience, a minimum keyboarding speed of 40 wpm net, a demonstrated ability in Microsoft Office (Word, Excel, Outlook and PowerPoint), plus have considerable experience with or an equivalent combination of training and experience. You also possess a thorough knowledge of related bylaws, and regulations together with a strong competency in communication and customer service skills in responding to enquires from the public, including front counter support when required.

Shortlisted candidates may be required to complete standardized tests or exercises to demonstrate their applicable skills and knowledge.

Compensation

$29.48 to $34.63 per hour

(Pay Grade 15 – January 2024 rates)

Hours of Work

The City of North Vancouver currently works on a compressed work schedule of 8:30 a.m. to 5:00 p.m., Monday to Friday, with one scheduled day off (Monday or Friday) approximately each three-week scheduling cycle

Additional Information

For temporary full-time positions of eight (8) months or longer, a City employee who is successful on the posting will have the right to revert to their former position.

How to Apply

If you are passionate about making the City of North Vancouver an even greater place to live, work and play, apply on-line through the Career Portal at www.cnv.org by Monday, July 7, 2025.

We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵwx̱ wú7mesh (Squamish) and Səl̓ ílwətaɬ (Tsleil-Waututh) Nations. The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.

Posting Detail Information

Posting Number 2025-0080 Job Open Date 06/23/2025 Job Close Date 07/07/2025 Special Instructions to Applicants

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Government Administration

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