Business Transformation Specialist, Print & Post

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 74,000 - 123,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Wellness programs

Job summary

Manulife Financial Corporation is seeking a specialist to ensure Future Choice communications and workflows adhere to P&P standards, are operationally viable, and fully vetted before rollout. You will bridge Business/Product design with P&P execution, preventing rework and enabling scalable future-ready outputs.

This role requires deep experience with print/mail production, strong lifecycle understanding, and familiarity with transformation initiatives such as Future Choice / SmartComm.

Qualifications

• Deep experience in print/mail production, communications, or document workflows.
• Strong understanding of the end-to-end communication lifecycle (design > production > delivery).
• Experience with transformation initiatives or platform migrations (e.g., Future Choice / SmartComm) an asset.

Responsibilities

• Ensures Future Choice communications and workflows align with P&P standards, are operationally viable, and are fully vetted before implementation.
• Acts as the bridge between Business/Product design and P&P execution, preventing rework, reducing complexity, and enabling scalable, future-ready outputs.
• Review and validate Future Choice communication designs and workflows against P&P standards.
• Assess operational feasibility before implementation; identify production, vendor, timing, and volume constraints.
• Promote standard templates, reuse, and reduced variation.
• Advocate for digital-first design where feasible; communicate internal system constraints.
• Prevent downstream rework, bottlenecks, and fragmentation.

Skills

Print/mail production

Documentation workflows

End-to-end lifecycle

Tools

Future Choice

Job description

Position Responsibilities:

Ensures Future Choice communications and workflows align with P&P standards, are operationally viable, and are fully vetted before implementation. Acts as the bridge between Business/Product design and P&P execution, preventing rework, reducing complexity, and enabling scalable, future-ready outputs.

• Review and validate Future Choice communication designs and workflows against P&P standards.


• Assess operational feasibility before implementation; identify production, vendor, timing, and volume constraints.


• Promote standard templates, reuse, and reduced variation.


• Advocate for digital-first design where feasible; communicate internal system constraints.


• Prevent downstream rework, bottlenecks, and fragmentation.

Required Qualifications:

• Deep experience in print/mail production, communications, or document workflows.


• Strong understanding of the end-to-end communication lifecycle (design > production > delivery).


• Experience with transformation initiatives or platform migrations (e.g., Future Choice / SmartComm) an asset.

SYSTEMS / TOOLS

Future Choice / communication design platforms P&P production and vendor systems (as applicable)

P&P INDUSTRY PREREQUISITES & OPERATING PRINCIPLES

• Industry Knowledge: Print/Post foundations, finance & job-costing, materials & inventory, data/billing/reconciliation, compliance & data privacy, digital adoption, continuity & backup, and SLA & delivery performance— calibrated to the role’s domain.


• No Touch Workflow — a bias toward automation; minimize manual handling, assembly, and rework.


• Digital First, not Digital Only — we print what is Required and Requested — challenge unnecessary print while respecting customer, business, and regulatory needs.


• Assertive & Proactive — anticipate risk, prepare for peak and exception scenarios, and drive issues to resolution rather than waiting for escalation.


• Sound Judgment & Disciplined Escalation — raise issues and ideas early with full justification and a thought-through recommendation; align through the appropriate decision forum before action.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement Hybrid

Salary range is expected to be between $73,725.00 CAD - $122,875.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.


• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.


• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.


• For U.S. applicants, more information about U.S.-specific paid time off provisions can be found via [e-mail].

Company Culture

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index.

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.