Director, Change Enablement, Global Change Enablement CoE

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 145,000 - 195,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Pension plan

Employee stock ownership plan

Paid time off

Job summary

The Director, Change Enablement at Manulife in Toronto leads transformation programs and coaches teams to adopt new processes, tools, and culture. You will partner with ELT/GLT to accelerate a change-adaptive mindset and drive adoption of strategic initiatives across a global CoE.

Requires 5–7 years in change enablement, strong stakeholder management and analytical skills, and experience delivering large-scale programs. Hybrid onsite/remote work is available, with travel as needed.

Qualifications

• 5-7 years of change enablement or transformation leadership.
• Solid understanding of Kotter, Prosci ADKAR, or similar frameworks.
• 5+ years delivering large-scale initiatives or programs.
• Excellent communication, collaboration and relationship management.
• Ability to quantify change readiness and adoption over time.
• Strong organizational, time management and strategic planning skills.
• Six Sigma and/or PM training are advantages.
• Prosci ADKAR certification and CCMP preferred.
• Experience in global teams and familiarity with PM tools.
• Willingness to travel as needed.
• Amenability to work onsite and from home as needed.

Responsibilities

• Strategy development with executive leadership for transformation initiatives.
• Oversee a portfolio of projects ensuring timely delivery and alignment.
• Lead change programs using structured methodologies and design comms strategies.
• Engage stakeholders across the organization to build consensus.
• Establish metrics and KPIs to track progress and impact.
• Foster a culture of innovation and continuous improvement.
• Allocate resources, budgets and timelines for projects.
• Identify risks and develop mitigation plans.
• Develop and deliver learning programs to enable change adoption.

Skills

Leadership

Stakeholder management

Change enablement

Adoption tracking

Communication

Project leadership

Strategic planning

Travel flexibility

Global team experience

Mentorship

Onsite/remote work

Tools

PM tools

Job description

Director, Change Enablement, Global Change Enablement CoE

The Director, Change Enablement, Global Change Enablement CoE, will be reporting to the Head, Global Change Enablement. They will be part of a global team with a mandate to accelerate a change-adaptive mindset as a core role skillset in Manulife’s DNA. This key role will help ensure everyone knows and owns their role in change by empowering colleagues with the learning, tools, resources, and community so they can better adapt to change that happens every day, and effectively rollout and sustain impactful transformation. This is a critical role responsible for enabling change initiatives across the organization. It involves leading and coaching project teams using structured methodologies, conducting impact and readiness assessments, and developing comprehensive Change Enablement strategies. The Director will work closely with senior leadership, including ELT and GLT members, to ensure effective collaboration and manage relationships with Executive Sponsors. This role is highly visible at the leadership level and demands outstanding leadership skills, including high emotional intelligence, stakeholder management, and the ability to influence and collaborate effectively.

Responsibilities

• Strategy Development: Collaborate with executive leadership to develop and implement transformation strategies that align with the organization's long-term goals.
• Project Leadership: Oversee and manage a portfolio of transformation projects, ensuring timely delivery and alignment with strategic objectives.
• Change Enablement: Lead transformation initiatives using structured methodologies, conducting impact and readiness assessments at the leadership level and design communication strategies, ensuring successful adoption and implementation of new processes, systems, and cultural shifts.
• Stakeholder Engagement: Engage with key stakeholders across the organization to gather insights, build consensus, and drive transformation initiatives, empowering teams to deliver significant business outcomes, providing mentorship and fostering a collaborative work environment.
• Performance Measurement: Establish metrics and KPIs to track the progress and impact of transformation efforts, providing regular updates to executive leadership.
• Innovation Promotion: Foster a culture of innovation by identifying opportunities for improvement and encouraging creative solutions.
• Resource Management: Allocate resources effectively and efficiently to support transformation projects, including managing budgets and timelines.
• Risk Management: Identify potential risks to transformation initiatives and develop mitigation strategies to ensure successful outcomes.
• Learning & Development: Develop and deliver training programs to equip colleagues with the skills and knowledge to navigate transformation effectively, continuously improve transformation processes and stay informed about the latest trends and best practices.

Required Qualifications

• 5-7 years of experience in change enablement, or transformation work, with a proven track record of leading large-scale initiatives.
• Solid understanding of change enablement methodologies, such as Kotter, Prosci ADKAR, or similar frameworks.
• 5+ years of experience working on the execution of large-scale initiatives or programs.
• Excellent communication, collaboration, and relationship management skills.
• Ability to quantitatively measure change readiness and track organizational awareness, understanding, and adoption over time.
• Strong organizational, time management, and strategic planning skills, with the ability to prioritize and manage multiple initiatives effectively.
• Six Sigma training and certification is an advantage.
• Project Management training and certification is an advantage.
• Prosci ADKAR certification and/or Certified Change Management Professional (CCMP) designation preferred.
• Experience in global team environments and familiarity with project management tools and methodologies.
• Ability to travel if needed.
• Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation).

Location & Compensation

Location: Toronto, OntarioWorking Arrangement: HybridSalary range is expected to be between $145,130.00 CAD - $195,130.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
• If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

Join Our Team

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [e-mail].

Recent Awards

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2023
• Best Companies to Work for in Asia 2023
• We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see - and discover that better can take you anywhere you want to go.

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