Business/Technical Analyst

parklandcounty; Stony Plain; On-site; CAD 91,000 - 103,000; Full time

Benefits offered by this job

Blue Cross Extended Health and Dental

LAPP Pension

Earned Day Off program

3 weeks vacation

Birthday off with pay

One remote day per week

Job summary

Parkland County is hiring a Business/Technical Analyst to support business applications and processes. You will analyze requirements, document priorities, and lead solution delivery with a focus on user-centric outcomes.

This permanent, full-time role reports to the Manager, Business Applications & Enablement. The ideal candidate has a diploma in a technology field and hands-on experience with ERP systems (D365 F&O, CityView), SharePoint, and cloud platforms.

Qualifications

• Post-Secondary Diploma in Computer Science, Business or related technology discipline.
• CBAP or BA designation preferred.
• ITIL certification asset.

Responsibilities

• Lead elicitation, analysis, and documentation of business requirements and priorities.
• Provide business and technical analysis to support development and delivery of applications.
• Collaborate with stakeholders to ensure efficient, cost-effective solutions aligned with county processes.

Skills

CBAP/BA designation

ITIL certification

D365 F&O

CityView

SharePoint

Azure cloud

Microsoft Office

Analytical skills

Problem solving

Education

Post-Secondary Diploma in Computer Science or related technology

Tools

D365 F&O

CityView

SharePoint

Microsoft Azure

Job description

Now Hiring: Business/Technical Analyst

Join a team that prioritizes public service and where your work will make a meaningful impact within the community. Parkland County believes in the power of teamwork, approaching challenges with a solution-focused mindset, demonstrating a commitment to respect in all we do and a focus on safety for employees and all those we serve. If you share these values and are ready to contribute to a dynamic organization, we encourage you to consider this opportunity.

Job Posting: #26-80. Status: Permanent, Full-time. Posting Closes: October 7, 2026 at 4:00 p.m. Schedule: 35 hours/week (7 hours/day).

Working within the Technology & Digital Services department and reporting to the Manager, Business Applications & Enablement, the Business/Technical Analyst (BTA) supports Parkland County’s business and operational applications and processes. This position provides business and technical analysis and support services essential to the development, implementation and ongoing delivery and operation of the County’s application and technology investments. The Business/Technical Analyst must understand the detailed features and functions of an application from the user’s perspective and have a functional knowledge of its technical foundation, configuration, and data design while recognizing the importance of alignment with business and operational processes, objectives, and strategies. This position applies proven communication, analytical, and creative problem-solving skills to support, enhance, and optimize applications and business processes throughout the solution delivery life cycle. This position continually engages with business shareholders and technical support resources to ensure the consistent delivery of high-quality, cost-effective, and user-centric applications and business solutions. Additionally, this position actively leads the comprehensive elicitation, analysis, and documentation of business requirements, processes, and priorities. This position focuses on ensuring that the County’s applications, business and user processes, and operations are well-integrated, efficient, and provide measurable value for the County’s shareholders.

The ideal candidate for this position will have the following:

• Post-SecondaryDiploma inComputer Science, Business or related technology discipline.
• Certified Business Analyst Professional (CBAP) or other Business Analyst designation is preferred.
• Information Technology Infrastructure Library (ITIL) certification would be considered an asset.
• A minimum of five (5) years of related experience in business analysis and application support, including configuration.
• Proficiency in Microsoft Office is required. Experience with Microsoft SharePoint and municipal government applications/ software and reporting tools would be considered an asset.
• Analytical ability with strong attention to detail and high level of accuracy is required. Must possess excellent customer service, troubleshooting for problem resolution, and communication skills. Must possess the ability to perform complex end to end solution delivery and maintenance.
• Experience with ERP’s, specifically D365 F&O, Fire Services CAD/RMS, Planning and Development solutions such as CityView, and other recognized municipal software would be considered an asset.
• Experience or certification in Microsoft Azure or other cloud platforms and experience or certification in recognized/industry-standard software implementation and life cycle methodologies would be considered an asset.

Requirements:

• Ability to primarily work in-person at Parkland County Centre – 53109A HWY 779, Parkland County, AB.
• A valid class 5 driver’s license and satisfactory driver’s abstract provided upon hire.
• A satisfactory Criminal Record Check is required upon hire, excluding candidates under the age of 18 and current Parkland County employees.
• Must be legally eligible to work in Canada.

A Starting Salary of: $91,400 to $102,800 per year. Max Salary Potential: $115,600 per year.

Benefits:

• Blue Cross Extended Health and Dental
• Defined Pension through LAPP
• Option to join the Earned Day Off Program
• Vacation entitlement starting at 3 weeks
• Birthday off with pay
• Flexible work arrangements including option of one remote day per week

We thank all applicants in advance for their interest; however, only those selected for further consideration will be contacted. Applicants from this posting may be considered for vacancies of the same position for up to three months after posting closure.

We are committed to fostering an inclusive workplace that welcomes, respects and values the multivariate diversity of current and prospective employees. We strive to provide reasonable access and accommodation throughout the recruitment and employment process. If you have any questions regarding this, please connect with our team at [e-mail].