Business Systems Specialist (Automation & AI Enablement)

Canada Life; London; On-site; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Career development

Health & Wellness

Time Off

Financial Security

Rewards and Recognition

Job summary

Canada Life in Ontario is seeking a Business Systems Specialist to drive automation, testing excellence, and AI enablement across insurance systems. You will modernize workflows, improve system reliability, and accelerate delivery by implementing automated testing frameworks and embedding AI-driven capabilities into business processes.

The role collaborates with QA, developers, and business stakeholders, translating requirements into scalable solutions, optimizing workflows, and supporting

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 3–5+ years in business systems, QA automation, or systems analysis.
• Hands-on with test automation tools such as Selenium, Cypress, Playwright.
• SQL (MS SQL, DB2 SQL) experience.

Responsibilities

• Design and maintain automated testing frameworks for insurance applications.
• Implement end-to-end, regression, integration, and performance testing.
• Collaborate with QA, developers, and business stakeholders to ensure quality releases.
• Identify opportunities to embed AI into business workflows and optimize processes.
• Translate requirements between business users and technical teams.

Skills

QA automation

Test automation

Selenium

Cypress

Playwright

APIs

Git

Python/JavaScript

Education

Bachelor's degree in Computer Science or Information Systems

Tools

GitLab

MS SQL

DB2 SQL

Job description

Permanent Full Time

We are seeking an innovative and detail-oriented Business Systems Specialist to drive automation, testing excellence, and AI enablement across our insurance systems. This role will play a critical part in modernizing workflows, improving system reliability, and accelerating delivery by implementing automated testing frameworks and embedding AI-driven capabilities into business processes.

What You Will Do

Automation & Testing

• Design, develop, and maintain automated testing frameworks for insurance applications (like Illustrations, Simple Protect)
• Implement end-to-end, regression, integration, and performance test automation strategies
• Collaborate with QA, developers, and business stakeholders to ensure high-quality releases

AI Enablement & Workflow Optimization

• Identify opportunities to embed AI and generative AI into business workflows
• Partner with business teams to enhance processes using AI-driven insights, decisioning, and automation
• Support the responsible and scalable integration of AI into insurance systems and processes

Systems Analysis & Support

• Act as a liaison between business users and technical teams to translate requirements into system solutions
• Analyze and optimize system workflows for scalability, efficiency, and accuracy
• Troubleshoot system issues and recommend improvements

Collaboration & Innovation

• Work cross-functionally with technology, product, digital teams, and vendors
• Stay current on insurance technology trends, automation frameworks, and AI innovations
• Contribute to digital transformation initiatives and continuous improvement efforts

What You Will Bring

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
• 3-5+ years of experience in business systems, QA automation, or systems analysis
• Hands-on experience with test automation tools (e.g., Selenium, Cypress, Playwright, or similar)
• Microsoft Office Product experience (Excel, Access, Word, Outlook, Copilot)
• Understanding of VBA and SQL (ie MS SQL, DB2 SQL, SS SQL)
• Familiarity with individual insurance systems (Illustrations, New Business, SimpleProtect, Ingenium)
• Understanding of APIs, data flows, and system integrations
• Strong analytical, mathematical and problem-solving skills
• Basic understanding of Git + Code hosting platform (GitLab)
• Basic understanding of HTML, CSS, JS
• Experience with AI/ML tools or platforms (e.g., Azure AI, OpenAI, or similar)
• Knowledge of scripting or programming (e.g., Java, Python, VBScript, JavaScript, shell / cmd)
• Experience with low-code/no-code automation platforms
• Willingness to learn and apply unfamiliar programming languages in niche scenarios (ie JCL SAS, VB6)
• Innovative mindset with a focus on continuous improvement
• Strong communication and stakeholder engagement skills
• Ability to translate complex technical concepts into business value
• Detail-oriented with a commitment to quality
• Adaptability in a fast-paced, evolving environment

The base salary for this position is between $59,800 - $99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.