Business Systems Specialist (Automation & AI Enablement)
Canada Life Group
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Benefits offered by this job
Job summary
Canada Life in London, ON is seeking a Business Systems Specialist to advance automation, testing excellence, and AI enablement across insurance platforms. You will design and implement automated testing strategies to improve reliability and accelerate delivery.
The role requires collaborating with QA, development, and business teams, translating complex requirements into scalable solutions, and applying AI-driven insights to optimize workflows.
Qualifications
- 3-5+ years of experience in business systems, QA automation, or systems analysis.
- Hands-on experience with test automation tools (e.g., Selenium, Cypress, Playwright).
- Understanding of APIs, data flows, and system integrations.
Responsibilities
- Design, develop, and maintain automated testing frameworks for insurance applications.
- Implement end-to-end, regression, integration, and performance test automation strategies.
- Collaborate with QA, developers, and business stakeholders to ensure high-quality releases.
- Identify opportunities to embed AI and generative AI into business workflows.
- Partner with business teams to enhance processes using AI-driven insights, decisioning, and automation.
- Support the responsible and scalable integration of AI into insurance systems and processes.
Skills
Education
Tools
Job description
Permanent Full Time
We are seeking an innovative and detail-oriented Business Systems Specialist to drive automation, testing excellence, and AI enablement across our insurance systems. This role will play a critical part in modernizing workflows, improving system reliability, and accelerating delivery by implementing automated testing frameworks and embedding AI-driven capabilities into business processes.
The ideal candidate blends strong technical expertise with business knowledge in insurance systems and has a passion for leveraging emerging technologies.
- Design, develop, and maintain automated testing frameworks for insurance applications (like Illustrations, Simple Protect)
- Implement end-to-end, regression, integration, and performance test automation strategies
- Collaborate with QA, developers, and business stakeholders to ensure high-quality releases
- Identify opportunities to embed AI and generative AI into business workflows
- Partner with business teams to enhance processes using AI-driven insights, decisioning, and automation
- Support the responsible and scalable integration of AI into insurance systems and processes.
- Act as a liaison between business users and technical teams to translate requirements into system solutions
- Analyze and optimize system workflows for scalability, efficiency, and accuracy
- Troubleshoot system issues and recommend improvements
- Work cross-functionally with technology, product, digital teams, and vendors
- Stay current on insurance technology trends, automation frameworks, and AI innovations
- Contribute to digital transformation initiatives and continuous improvement efforts
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
- 3-5+ years of experience in business systems, QA automation, or systems analysis
- Hands-on experience with test automation tools (e.g., Selenium, Cypress, Playwright, or similar)
- Microsoft Office Product experience (Excel, Access, Word, Outlook, Copilot)
- Understanding of VBA and SQL (ie MS SQL, DB2 SQL, SS SQL)
- Familiarity with individual insurance systems (Illustrations, New Business, SimpleProtect, Ingenium)
- Understanding of APIs, data flows, and system integrations
- Strong analytical, mathematical and problem-solving skills
- Basic understanding of Git + Code hosting platform (GitLab)
- Basic understanding of HTML, CSS, JS
- Experience with AI/ML tools or platforms (e.g., Azure AI, OpenAI, or similar)
- Knowledge of scripting or programming (e.g., Java, Python, VBScript, JavaScript, shell / cmd)
- Experience with low-code/no-code automation platforms
- Willingness to learn and apply unfamiliar programming languages in niche scenarios (ie JCL SAS, VB6)
- Innovative mindset with a focus on continuous improvement
- Strong communication and stakeholder engagement skills
- Ability to translate complex technical concepts into business value
- Detail-oriented with a commitment to quality
- Adaptability in a fast-paced, evolving environment
The base salary for this position is between $59,800 - $99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
We'reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We'relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
- Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
- Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
- Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
- Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.
Learn more about Canada Life.
We'recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handledin accordance withapplicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
Location: London, ON, CA
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