Business Systems Specialist

Penn-co Construction; Steinbach; On-site; CAD 65,000 - 95,000; Full time

Job summary

Penn-co Construction Canada (2003) Ltd. in Steinbach, Manitoba seeks a full-time, permanent Business Systems Specialist to strengthen internal capabilities for evaluating, implementing, integrating, improving and supporting business systems across corporate and construction operations.

You'll translate business objectives into practical information-system improvements, coordinate system design and testing, and liaise with stakeholders, IT, vendors and leadership to ensure reliable operational

Qualifications

• Progressively responsible experience in business systems and IT service delivery.
• Experience translating business requirements into practical system, workflow or reporting outcomes.
• Experience working between business stakeholders, technical teams, vendors and users.
• Experience supporting implementation, testing, rollout and adoption of business systems.
• Strong written and verbal communication for technical and non-technical audiences.
• Ability to work on-site in Steinbach, Manitoba with occasional travel.

Responsibilities

• Confer with internal stakeholders to identify and document business requirements for information systems.
• Analyze current processes to identify friction, data-quality concerns, and adoption gaps.
• Translate objectives into clear requirements, process maps, implementation plans and tests.
• Coordinate design, integration, testing and deployment of information-system solutions.
• Act as liaison between business units, IT, vendors and operators for practical delivery.
• Support user acceptance testing and post-implementation reviews to ensure reliability.
• Develop and maintain process documentation, SOPs, training materials and playbooks.
• Advise leaders on information-system improvements, service delivery and governance.
• Support technology adoption through stakeholder engagement and change communications.
• Contribute to continuous improvement with feedback loops and performance metrics.

Skills

Business systems

Stakeholder communication

Process improvement

Vendor coordination

Change management

On-site work

Education

Post-secondary education or equivalent professional experience

Tools

ITIL

PRINCE2

ISO 27001

ERP knowledge

SaaS platforms

Job description

Penn-co Construction Canada (2003) Ltd. is seeking to hire a full-time, permanent Business Systems Specialist based in Steinbach, Manitoba. The role exists to strengthen Penn-co's internal capability to evaluate, implement, integrate, improve and support business systems used across corporate and construction operations.

Penn-co Construction Canada (2003) Ltd. is a Manitoba-based construction company with approximately 500 employees. The company delivers construction services through a project-based operating model that requires coordination between corporate teams, field operations, project management, finance, estimating, safety, IT, construction technology and external partners.

As Penn-co grows, its ability to execute consistently depends increasingly on business systems that are reliable, adopted, well-supported and connected to real operational workflows. The Business SystemsSpecialist will support this need by helping translate business objectives and operational realities into practical information-system improvements.

Key Responsibilities:

1. Confer with internal stakeholders to identify, clarify and document business requirements for information systems, business processes, reporting needs, workflow improvements and technology-enabled change.
2. Analyze current information-system processes and operational workflows to identify friction, duplication, data-quality concerns, support gaps, adoption barriers and opportunities for improvement.
3. Translate business objectives and operational needs into clear requirements, process maps, implementation plans, testing plans, documentation and support handoff materials.
4. Coordinate the design, integration, testing and implementation of information-system business solutions across corporate and construction operations.
5. Act as a liaison between business units, IT, business systems, construction technology, vendors, support teams and operational leaders to ensure requirements are understood and implemented in practical ways.
6. Support user acceptance testing, implementation validation and post-implementation review to ensure business-system changes meet operational needs and function reliably.
7. Develop and maintain process documentation, standard operating procedures, training materials, user guides and implementation playbooks that support repeatable delivery and sustainable adoption.
8. Advise internal leaders on information-system improvements, service delivery practices, workflow governance, vendor coordination, adoption risks and long-term maintainability of business systems.
9. Support technology adoption through stakeholder engagement, workshops, structured follow-up, change communications and practical support for operational users.
10. Contribute to continuous improvement by establishing feedback loops, performance indicators, lessons learned and standards for future business-system initiatives.

Required Qualifications:

• Progressively responsible experience in business systems, information systems, IT service delivery, technology-enabled process improvement, digital transformation, systems implementation, enterprise technology delivery or related work.
• Experience identifying business requirements and translating them into practical system, workflow, reporting, documentation or service-delivery outcomes.
• Experience working between business stakeholders, technical teams, vendors, support teams and operational users.
• Experience supporting implementation, testing, rollout, adoption, documentation or continuous improvement of business systems or enterprise technology platforms.
• Strong understanding of process improvement, service delivery, vendor coordination, stakeholder communication and user adoption.
• Post-secondary education or equivalent professional experience demonstrating the ability to analyze business processes, implement information systems and lead technology-enabled organizational change.
• Strong written and verbal communication skills with both technical and non-technical audiences.
• Ability to work on-site in Steinbach, Manitoba, with occasional travel to project locations as required.
• Experience in construction, architecture, engineering, infrastructure, aviation, logistics, manufacturing, SaaS, digital training or other complex operational environments.
• Experience with ITIL, PRINCE2, ISO 27001, project delivery frameworks, process design, service management or change adoption.

Preferred Qualifications:

• Experience with Microsoft 365, ERP-adjacent workflows, reporting tools, workflow automation, SaaS platforms, IT service management, cybersecurity coordination or business intelligence environments.
• Experience building repeatable delivery frameworks, implementation playbooks, training resources, support models, SOPs or operating standards.

Please note that any relocation required to fulfill the on-site requirements of the position is the responsibility of the successful candidate.

Penn-co has been in business for 67 years! Check out www.penn-co.com to see some of the exciting projects that we have completed and are currently working on! Empowering today for a better tomorrow.