Business Systems Coordinator

NorthStar Equipment Rentals; Edmonton; On-site; CAD 65,000 - 85,000; Full time

Job summary

NorthStar Equipment Rentals in Edmonton or Calgary is seeking a Business Systems Coordinator to administer rental and asset software, maintain inventory files, and deliver exceptional service to internal and external customers. The role requires a tech-savvy mindset, ownership of system changes, and collaboration with our team.

You will manage Texada and Titan, train users, support asset inventories, develop procedures, and drive improvements across finance and IT interfaces while upholding

Qualifications

• High School Diploma or GED required.
• Interest in understanding market trends and how best to maintain an industry leading rental fleet to serve customers.
• Detail-oriented and highly organized.
• Committed to achieving goals and continuous quality improvement.
• Develops and fosters professional relationships with peers, customers, vendors and management.
• Strong computer skills including proficiency with Microsoft Office.
• A clean and valid class 5 Alberta driver license is an asset.
• 2-3 years of rental industry experience preferred.
• Experience with Texada or other asset management software would be an asset.
• Ability to multitask in a fast-paced environment with effective organization.
• Demonstrate professionalism and interpersonal skills within a team environment.
• Excellent written and verbal communication skills.
• Flexible approach and analytical problem-solving.
• Ownership, accountability and initiative.

Responsibilities

• Daily management and maintenance of asset related software systems (Texada & Titan).
• Train system users on Texada use and implementation.
• Assist, organize, and oversee annual asset inventories.
• Advise and help define SOPs, best practices, and workflow for all departments.
• Review and drive continuous improvements, automate processes, and implement system changes to improve internal operations.
• Develop, implement, and maintain system procedures and documentation of all system changes.
• Identify opportunities to innovate and streamline, improving customer service delivery.
• Document system governance policies and apply them across all NorthStar systems ensuring compliance.
• Assist and track fleet maintenance records and monthly km logs.
• Work closely with finance and IT on file maintenance and asset management.
• Incorporate controls into SOPs to safeguard assets from loss or damage.
• Maintain technical knowledge of the goods/services to be acquired.
• Assist with interbranch communication as needed.

Skills

Analytical thinking

Customer service

Organizational skills

Communication

Teamwork

Education

High School Diploma or GED

Tools

Texada

Titan

Microsoft Office

Job description

Join the Team at NorthStar Equipment Rentals

At NorthStar Equipment Rentals, we fuel the construction industry with dependable equipment, expert support, and a commitment to getting the job done right. Our talented team is at the heart of our success—delivering well-maintained equipment, responsive on-site assistance, and exceptional service that our clients depend on.

The Business Systems Coordinator will be responsible for administration and analysis of rental & asset software, inventory file maintenance, and providing an exceptional internal and external customer service experience.

The successful candidate will have a strong affinity for technology, the ability to bring forward innovative ideas to improve processes and be able to take ownership of the documentation of system changes. Collaboration with the NorthStar team will be essential in this role, which can be located in either Edmonton or Calgary.

Reporting to:

Business Systems and Operations Manager

Duties & Responsibilities

• Daily management and maintenance of asset related software systems (Texada & Titan).


• Train system users on NorthStar Rental System (Texada) use and implementation.


• Assist, organize, and oversee NorthStar annual asset inventories.


• Advise and help define NorthStar standard operating procedures, best practices, and workflow for all departments.


• Review and drive continuous improvements, automate processes, and implement system changes to improve internal system operations.


• Develop, implement, and maintain system procedures and documentation of all system changes.


• Identify opportunities to innovate and streamline, improving the delivery of our customer service.


• Document system governance policies and apply them consistently across all NorthStar systems ensuring compliance with corporate policies, processes, and procedures.


• Assist and track company fleet maintenance records and monthly km logs.


• Work closely with finance and IT teams in file maintenance and asset management.


• Incorporate controls into Standard Operating Procedures to safeguard assets to prevent loss, theft or damage.


• Maintain a working technical knowledge of the goods or services to be acquired.


• Assist with interbranch communication as needed.


• Other duties and responsibilities as required.

Skills & Knowledge

• Possess a High School Diploma or GED equivalent.


• Interest in understanding market trends and how best to maintain an industry leading rental fleet to best serve internal and external customers.


• Detail and goal-oriented, highly organized.


• Committed to achieving goals and continuous quality improvement.


• Develops and fosters professional relationships with peers, customers, vendors and management.


• Strong computer skills including proficiency with Microsoft Office systems.


• A clean and valid class 5 Alberta driver license is an asset


• 2-3 years of rental industry experience would be preferred


• Previous hands‑on experience with construction equipment and machinery is an asset.


• Experience in Texada or other asset management software programs would be an asset.


• Ability to work in a fast‑paced environment with a variety of tasks in an effective, organized manner with the ability to multitask.


• Demonstrate, professionalism, and interpersonal skills with a proven ability to work effectively within a team environment.


• Excellent written and verbal communication skills.


• Flexible approach and analytical ability to problem solving.


• Display a high level of ownership, accountability, and initiative.