Business Systems Analyst-Guidewire

Definity; Toronto; On-site; CAD 70,000 - 120,000; Full time

Job summary

Definity-1 is seeking a Business Systems Analyst to translate business needs into clear user stories for Guidewire Platform initiatives. You will manage backlogs, prioritize work, and collaborate with business SMEs, technical leads, and QA in an Agile environment across PolicyCenter, ClaimCenter, BillingCenter, and related AI capabilities.

The role requires strong analysis, communication skills, and experience with Guidewire modules.

Qualifications

• 2+ years’ experience as a Business Systems Analyst or Business Analyst with preferred P&C Insurance exposure.
• Experience with policy administration systems, especially Guidewire modules.
• Agile certifications are considered an asset (CSM/CSPO/PSM/PSPO).
• Strong written and verbal communication; able to facilitate stakeholders.
• Proven ability to write user stories and acceptance criteria.

Responsibilities

• Gather, analyze, and translate business requirements into user stories and acceptance criteria.
• Manage backlogs, prioritize work, and support agile delivery across GW initiatives.
• Facilitate stakeholder sessions and ensure clear, testable requirements.
• Act as liaison between business, development, and QA to validate delivered work.
• Support multiple concurrent Guidewire Platform initiatives, including PolicyCenter/ClaimCenter/BillingCenter.

Skills

Business analysis

Guidewire knowledge

Agile methodology

Stakeholder management

Effective communication

Requirements elicitation

Data analysis (Excel)

Jira/Confluence

Education

Post-secondary education or equivalent industry experience

Tools

Guidewire PolicyCenter

Guidewire ClaimCenter

Guidewire BillingCenter

Jira

Confluence

Visio

NotebookLM

Job description

The Opportunity

This role is responsible for bridging business and technology teams by gathering, analyzing, and translating business requirements into clear user stories, acceptance criteria, and functional specifications for Guidewire platform initiatives. The Analyst, Business Systems works on the Guidewire Platform teamwithin an Agile environment, managing backlogs, prioritizing work, facilitating stakeholder collaboration, and ensuring successful delivery across PolicyCenter, ClaimCenter, BillingCenter, and AI-enabled solutions. The ideal candidate combines strong business analysis, Agile, and Guidewire expertise with excellent communication, problem-solving, and stakeholder management skills.

What to Expect

• Provide estimation of delivery work necessary to realize requirements through development lifecycle.


• Elicit, analyze, specify and communicate functional and non-functional business, system and implementation requirements across all LOBs (Personal Insurance & Commercial Insurance) and all GW xCenters.


• Write concise User Stories which include precise acceptance Criteria, accurate Specifications by Example and testable Functional Scenarios.


• Facilitate meetings / working sessions with stakeholders to document, review and approve requirements.


• Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.


• Validate the correctness of delivered requirements in advance of the active business owner reviewing completed work.


• Assist the testing team in defining testing scenarios (including data, acceptance criteria, rules, etc.) for each requirement that is going to be delivered during an iteration.


• Act as Product Owner for Guidewire Platform initiatives to define and deliver the project vision (inclusive of PolicyCenter, ClaimCenter, BillingCenter, ContactManager & Guidewire AI capabilities).


• Support, manage, develop and maintain the project/BAU Kanban/Product backlog, and develop the Iteration/Sprint Plan to support the release plan.


• Facilitate meetings (e.g., Stand-ups, sprint planning, elaborations, Retrospectives, Acceptance Review, etc.), as required.


• Supports the identification and resolution of Risks / Issues / Blockers in collaboration with the project team.


• Collaborate with Business SMEs, Technical Leads, Developers and Test Analysts on Guidewire maintenance and updates to identify sets of cohesive problems (improvement themes) for development.


• Support multiple concurrent projects.


• Collaborate with Deliver Managers on work prioritization.


• Perform Root Cause Analysis as required .

What You Bring

• 2+ years’ experience as a Business Systems Analyst or Business Analyst with preferred experience in P&C Insurance.


• Strong experience with policy administration systems. Experience with Guidewire PolicyCenter, Guidewire ClaimCenter, Guidewire BillingCenter.


• Agile certifications are considered an asset: CSM, CSPO, PSM, PSPO


• Guidewire Professional Certification – willing to consider candidates who will pursue associate and professional certification.


• Self-starter who can set own priorities and can work independently with little guidance.


• Strong written and verbal communication skills, presentation and facilitation skills.


• Proficiency with Microsoft Visio, NotebookLM.


• Skills in data analysis with MS Excel or other analysis tools.


• Flexible in your work approach to meet the needs of a diverse and changing work environment.


• Ability to influence and effectively negotiate with stakeholders.


• Analytical skills to visualize, articulate, and solve problems and concepts.


• Post-secondary education or equivalent industry experience.


• Strong Interpersonal, communication and collaboration skills – confidence and ability to work with internal team and external vendor partners seamlessly.


• Agile background – stories, elaboration, sprint planning, refinement and requirement methods supported with Jira/Confluence.

Salary Range: $69,500-$119,500