Business System Analyst

Infosys Limited; Mississauga; Hybrid; CAD 93,000 - 123,000; Full time

Job summary

Infosys Public Services in Ottawa, ON is seeking a highly motivated Business Analyst to work with stakeholders, define requirements, and support the delivery of technology solutions across the SDLC.

The role focuses on bridging business and IT, creating BRDs and FRDs, facilitating workshops, and ensuring solutions meet objectives. You will collaborate with project teams in a public sector context, using Agile or hybrid methods, and contribute to quality assurance and UAT.

Qualifications

• Elicit, analyze, document, and validate business, functional, and non-functional requirements.
• Conduct stakeholder interviews, workshops, and requirement-gathering sessions.
• Create and maintain BRDs, FRDs, user stories, use cases, process flows, and data models.
• Experience with Agile, Scrum, Waterfall, or Hybrid delivery.

Responsibilities

• Elicit, analyze, document, and validate requirements across stakeholders.
• Lead requirement gathering sessions and workshops.
• Translate requirements into technical designs and test scenarios.
• Support QA, UAT, and change control processes.
• Collaborate with PMs, developers, and testers throughout the project lifecycle.
• Prepare status updates for leadership.

Skills

Stakeholder interviews

BRD/FRD documents

Requirements elicitation

Agile / Hybrid delivery

Communication

Education

Bachelor's degree in Non-Engineering fields (e.g., BSC/BCom/BA)

Tools

Jira

Confluence

Azure DevOps

Visio

Microsoft Office

Job description

Technology|Analytics - Functional|Business Analyst, Technology|Artificial Intelligence|Artificial Intelligence - ALL

Domain

Delivery

Interest Group

Infosys Public Services, Inc

Company

IPS Canada

Requisition ID

153933BR

Infosys Public Services is seeking a Business System Analyst. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high-level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:

• Candidate must be located within commuting distance in Mississauga, ON or be willing to relocate to the area.
• Degree in Non-Engineering; BSC (P, C, M, Electronics, computer science and possibly statistics), BCom, BA. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Infosys Public Services is seeking a Business System Analyst. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high-level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:

• Candidate must be located within commuting distance in Mississauga, ON or be willing to relocate to the area.
• Degree in Non-Engineering; BSC (P, C, M, Electronics, computer science and possibly statistics), BCom, BA. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Job Description

We are seeking a highly motivated and detail-oriented Business Analyst to work closely with business stakeholders, project teams, and technology teams to identify business needs, analyze processes, define requirements, and support the delivery of technology solutions. The Business Analyst will act as a bridge between business and IT, ensuring solutions align with organizational goals and deliver measurable business value.

Key Responsibilities

• Elicit, analyze, document, and validate business, functional, and non-functional requirements.
• Conduct stakeholder interviews, workshops, and requirement-gathering sessions.
• Analyze current business processes and identify opportunities for improvement and optimization.
• Create and maintain business requirement documents (BRDs), functional requirement documents (FRDs), user stories, use cases, process flows, and data models.
• Collaborate with project managers, developers, architects, testers, and business users throughout the project lifecycle.
• Support solution design discussions and ensure requirements are accurately translated into technical solutions.
• Facilitate requirement reviews, walkthroughs, and stakeholder sign-offs.
• Assist QA teams in developing test scenarios and validating delivered functionality.
• Support User Acceptance Testing (UAT), defect triage, and implementation activities.
• Monitor project scope and manage requirement changes through established change control processes.
• Prepare reports, presentations, and status updates for stakeholders and leadership.
• 4 years of experience as a Business Analyst on enterprise-scale projects.
• Strong knowledge of business analysis methodologies and best practices.
• Experience gathering, documenting, and managing business requirements.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent verbal and written communication skills.
• Experience working within Agile, Scrum, Waterfall, or Hybrid delivery methodologies.
• Proficiency with Microsoft Office Suite, Visio, Azure DevOps, Jira, Confluence, or similar tools.
• Experience with digital transformation, cloud, AI, data analytics, or enterprise applications.
• Experience supporting public sector, financial services, healthcare, or large enterprise environments.
• Knowledge of process modeling techniques.

Estimated annual compensation range for this role will be as follows:

In Ottawa, ON: $92,740 to $123,375.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.