Business System Administrator, SalesForce

Intrepid Travel; Toronto; Hybrid; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work

Work from home 2 days/week

Annual Intrepid trip benefit

Generous leave to support trips

Learning and development opportunities

Volunteer time off

Employee assistance program

Job summary

Intrepid Travel is seeking a Salesforce & Business Systems Administrator to own and optimize Salesforce and related systems across Sales, Product, and Operations, enabling exceptional customer experiences.

You’ll build dashboards, improve automations, manage integrations, and streamline communications, balancing daily admin with strategic projects to boost efficiency and data quality.

Qualifications

• Minimum 3+ years’ experience in business systems administration, including hands-on experience with Salesforce.
• Experience administering Salesforce: user setup, access management, profiles, permissions, configuration, reporting and platform maintenance.
• Strong understanding of data quality, data governance, and the importance of reliable reporting.
• Ability to build effective relationships across departments and collaborate cross-functionally.
• Excellent organizational and problem-solving skills; able to work autonomously.

Responsibilities

• Own and optimize Salesforce and a suite of business systems enabling Sales, Product, and Operations teams to deliver exceptional customer experiences.
• Build dashboards and reporting that drive strategic decisions; enhance automations, manage integrations, and streamline customer communications.
• Balance day-to-day system administration with meaningful projects that improve efficiency, data quality, and user experience.

Skills

Salesforce administration

Dashboard reporting

Data governance

Cross-functional collaboration

Data quality management

Problem solving

Job description

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

Join Intrepid Travel and help power the systems behind unforgettable adventures. As our Salesforce & Business Systems Administrator, you'll play a pivotal role in supporting Wildland Trekking, one of North America's leading hiking and backpacking companies. You will own and optimize Salesforce and a suite of business systems that enable our Sales, Product, and Operations teams to deliver exceptional customer experiences.

This is far more than a traditional Salesforce Administrator role. You'll be at the center of improving how technology supports the entire customer journey, from building dashboards and reporting that drive strategic decisions, to enhancing automations, managing integrations, and streamlining customer communications. You'll balance day-to-day system administration with meaningful projects that improve efficiency, data quality, and the overall user experience.

Working closely with teams across Wildland Trekking and the wider Intrepid Travel group, you'll have the opportunity to influence how we use technology to support growth, innovation, and operational excellence. We're looking for a curious and collaborative problem-solver who combines strong Salesforce administration expertise with a passion for continuous improvement. You'll enjoy working with both people and systems, translating business needs into practical solutions and providing outstanding support to users.

This is a full‑time permanent position based out of our Toronto Office, with the flexibility to work 2 days a week from home and is paying up to $85,000 annually, depending on experience.

Some of the experience you’ll bring with you may include:

• Minimum 3+ years’ experience in business systems administration, including hands‑on experience with Salesforce
• Practical experience administering Salesforce, including user setup, access management, profiles, permissions, configuration, reporting and platform maintenance
• Strong understanding of data quality, data governance, and the importance of reliable reporting
• Ability to build effective relationships across departments and collaborate cross-functionally
• Strong organizational and problem‑solving skills, with fantastic attention to detail and proven ability to work autonomously

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work‑from‑home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e‑learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.

These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.