Business Solutions Specialist

Ice Western; Calgary; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive Health, Dental & Vision Coverage

Paid Vacation

RRSP Matching Plan

Educational Allowance

Employee Assistance Program

Free Parking

Job summary

Ice Western, located in Calgary, Alberta, is looking for a Business Solutions Specialist to enhance ERP systems and optimize business processes. This position collaborates with various departments to drive efficiencies and support users.

The successful candidate will possess strong problem-solving abilities and a solid grasp of data management. Comprehensive benefits and a competitive salary package await the right individual.

Qualifications

• Experience with ERP systems implementation, administration, and support.
• Strong understanding of business operations and process improvement.
• Proficiency in reporting tools and data analysis is a plus.

Responsibilities

• Assist with ERP system improvements and ongoing optimization.
• Analyze business processes to identify automation opportunities.
• Collaborate with various departments to enhance system workflows.
• Troubleshoot ERP-related issues and provide user training.

Skills

Analytical skills

Troubleshooting skills

Organizational skills

Communication skills

Education

Post-secondary education in Business, IT, or related field

Tools

SYSPRO

SQL

Microsoft Excel

Job description

Join Our Growing Team!

Since 1991, ICE Western Sales has been a leader in manufacturing highly complex Custom HVAC units for global commercial and industrial markets. Our commitment to service, safety, and innovation has driven us to where we are today—a rapidly growing organization with a state‑of‑the‑art manufacturing facility spanning 5 acres in South Foothills Industrial Park, Calgary, Alberta.

Why Choose ICE Western

• Leading Technology – Cutting-edge facility designed for innovation.
• Global Reach – Our HVAC products are trusted worldwide.
• Innovation-Driven – We set new standards in custom HVAC manufacturing.
• Talented Team – Over 100 dedicated professionals committed to excellence.

Job Summary

We are seeking a knowledgeable and detail-oriented Business Solutions Specialist to support the improvement, and ongoing optimization of our ERP systems and business processes. This role will work closely with cross‑functional teams to analyze operational needs, improve workflows, troubleshoot system issues, and support users across the organization.

The ideal candidate has experience with ERP systems, strong problem‑solving abilities, and a solid understanding of business operations, data management, and process improvement.

Responsibilities

• Assist with ERP system improvements, upgrades, and ongoing optimization
• Analyze current business processes and identify opportunities for automation and efficiency improvements
• Collaborate with departments including operations, procurement, accounting, sales, and inventory management to improve system workflows
• Configure, test, and support ERP modules and integrations
• Troubleshoot ERP‑related issues and provide user support and training
• Develop and maintain system documentation, procedures, and reporting tools
• Assist with data migration, validation, and system setup activities
• Create and maintain reports, dashboards, and KPIs to support business operations
• Coordinate with software vendors, consultants, and internal stakeholders on projects and system enhancements
• Support continuous improvement initiatives related to business systems and operational processes
• Ensure data accuracy, consistency, and integrity across systems

Qualifications

• Post‑secondary education in Business, Information Technology, Computer Science, or a related field
• Previous experience working with ERP systems implementation, administration, and support
• Strong understanding of business operations, workflows, and process improvement
• Experience with ERP platforms. SYSPRO experience would be considered an asset.
• Strong analytical, troubleshooting, and organizational skills
• Proficiency in Microsoft Office, particularly Excel
• Experience with reporting tools, SQL, or data analysis is considered an asset
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and priorities in a fast‑paced environment

Preferred Skills

• Experience leading or supporting ERP implementation projects
• Knowledge of inventory, purchasing, accounting, manufacturing, or distribution processes
• Experience with system integrations and workflow automation
• Project management experience is an asset

Compensation & Benefits

• Competitive Wages – Based on experience and trade tickets.
• Comprehensive Health, Dental & Vision Coverage.
• Paid Vacation – Recharge and rest.
• RRSP Matching Plan – Build your financial future.
• Educational Allowance – Support for training and certifications.
• Employee Assistance Program – For work and life balance.
• Free Parking & Company Events – Team spirit from day one.