Business Solutions Manager (Business Analyst)

Affinity Group; Victoria; Hybrid; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Referral program

Contract renewal option

Job summary

Affinity Group is a technology and business consulting firm delivering services across public and private sectors. This role focuses on a 12-month FARM project, coordinating documentation, deployment of POS and food service systems, and driving organizational change management and training.

You will lead cross-functional workshops, translate strategy into requirements, and guide design, development, and testing with IT teams while ensuring governance and strong documentation.

Qualifications

• 5+ years in IT Business Analyst, Product Owner or Project Manager roles.
• Experience gathering requirements to deliver business value.
• Experience writing SOPs and developing project plans.
• Experience with OCM and training.
• Agile/Lean or Waterfall experience is a plus.

Responsibilities

• Lead complex requirements gathering and stakeholder workshops across multiple business units.
• Translate business strategy into functional and system requirements.
• Define solution scope, objectives, success criteria, and business cases.
• Partner with technology teams to guide design, development, testing, and implementation.
• Lead QA activities including test strategy, plans and acceptance validation.
• Provide oversight for small to medium projects, including planning, scheduling and reporting.
• Identify risks and opportunities for improvement across initiatives.
• Support change management and transition to sustainment.
• Develop and deliver training and knowledge transfer materials.
• Provide internal consulting to business and IT stakeholders.
• Maintain high-quality documentation for governance and consistency.

Skills

Business Analysis

ITIL

Project Management

Education

Bachelor's degree in Business/CS/IS

Tools

CRM systems

Integrations

Job description

Business Solutions Manager (Business Analyst)

Information Technology

Job Description

On behalf of our public sector client, Affinity is seeking a Business Solutions Manager to work on our Food and Retail Management (FARM) project and ensure our portfolio continues to meet evolving business needs. The 12-month contract, with an option to renew, will be focused on documentation and multi-location deployment of point-of-sale and food service systems (Vessels & Terminals) with a strong focus on OCM and Training.

Responsibilities

• Lead complex requirements gathering and stakeholder workshops across multiple business units.
• Analyze and translate business strategy into functional and system requirements.
• Define solution scope, objectives, success criteria, and business cases.
• Partner with technology teams to guide solution design, development, testing, and implementation.
• Lead quality assurance activities, including test strategy, test plans, and acceptance validation.
• Provide oversight for small to medium projects, including planning, scheduling, and reporting.
• Identify risks, dependencies, and opportunities for improvement across initiatives.
• Support change management, implementation reviews, and transition to sustainment.
• Develop and deliver training and knowledge transfer materials.
• Provide internal consulting and advisory services to business and IT stakeholders.
• Maintain high-quality documentation to ensure consistency and governance compliance.

Required Work Experience

• Experience with Food and Retail technology and with multi-location deployments.
• Experience with gathering requirements to ensure delivery of business value and capabilities.
• Experience assisting with the development of a project plan and building test cases.
• Experience in writing Standard Operating Procedures - SOP.
• Experience with OCM and training.
• Agile/Lean or Waterfall an asset.

Required Technical Skills and/or Qualifications

• Minimum 5 years of experience in an IT Business Analyst, Product Owner or Project Manager role.
• Proven experience leading complex or cross-functional initiatives.
• Experience managing small to medium projects.
• Experience working with enterprise or digital platforms (e.g., CRM, integrations or transactional systems).
• Degree or diploma in Business, Computer Science, Information Systems, or a related discipline.

Skills

• Business Analysis (BABOK), ITIL, and/or Project Management certifications are assets.
• Experience with inventory or materials management systems is an asset.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to communicate complex technical and business concepts clearly.
• Proven leadership, mentoring, and stakeholder management capabilities.
• Strong organizational skills with the ability to manage multiple priorities.
• Results-oriented mindset with comfort navigating ambiguity and change.

Affinity Earn

Know someone who's great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

Job Details

#LI-Hybrid

Job Number: 14003

City : Victoria

Province/State : BC