Business Service Technician, Bilingual, Bell Aliant

Bell; Grand Falls; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Business Service Technician to join their Customer Operations team. In this role, you will deliver exceptional service to business customers, ensuring their needs are met through installation, maintenance, and technical support. You'll be part of a diverse team that values inclusivity and environmental responsibility, contributing to a seamless customer experience. If you're passionate about technology and customer satisfaction, this is an exciting opportunity to make a significant impact in a supportive environment.

Benefits

Competitive Salary

Benefits

Employee Discounts

Inclusive Work Environment

Accessibility Support

Qualifications

• Completion of an engineering or IT program is required.
• Bilingualism in English and French is mandatory.

Responsibilities

• Install, maintain, and repair services for business customers.
• Provide technical assistance and manage customer inquiries.

Skills

Verbal Communication

Written Communication

Customer Service

Problem-Solving

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Ability to Handle Ambiguity

Education

Electrical/Electronic Engineering Program

Computer Technology Program

University Science Degree in Engineering or Computers

IT Industry Network Certification (CISCO, Nortel, Microsoft)

2-3 Year Certificate/Diploma in IT Program

Tools

Outlook

MSN

Intranet/Internet

Microsoft Excel

Microsoft Word

Job description

Business Service Technician, Bilingual, Bell Aliant

Join us as a Business Service Technician, Bilingual, Bell Aliant at Bell.

Apply now and be among the first 25 applicants.

Req Id: 423586

At Bell, our purpose is to connect Canadians with each other and the world through innovative network technologies, digital solutions, and seamless customer experiences. We value diversity, inclusivity, and environmental responsibility, fostering a community where all team members can succeed.

As a critical part of our Customer Operations team, you'll deliver world-class service, maintain customer relationships, and handle inquiries, technical assistance, orders, and account management to ensure customer satisfaction.

Responsibilities

Installation, maintenance, and repair of services for business customers, including key and PBX equipment. Includes employees designated as SMC.

Qualifications

• Successful completion of an electrical/electronic engineering or computer technology program, or a university science degree in engineering, computers, or related fields.
• OR a 2-3 year Certificate/Diploma in an IT program.
• OR current valid IT industry network certification (e.g., CISCO, Nortel, Microsoft).

Physical Requirements

• Climb poles daily using ladders and tools.
• Lift objects up to 50 lbs, occasionally up to 100 lbs.
• Good color vision and ability to work aloft.

Skills and Knowledge

• Excellent verbal and written communication.
• Proficiency with Outlook, MSN, Intranet/Internet, Microsoft Excel and Word.
• Customer service and problem-solving skills.
• Ability to handle ambiguity.

Additional Requirements

• Basic Offshore Survival training where required.
• Ability to fly to remote locations and oil rigs, travel in various weather conditions.
• Valid Driver's License.

Bilingualism in English and French is required.

Position Details

• Type: Union, Full-time, Regular
• Location: Grand Falls, NB, Canada
• Work Arrangement: On-site, full-time
• Application Deadline: 05/08/2025

Bell offers a competitive salary, benefits, discounts, and an inclusive work environment. We support accessibility and encourage applicants requiring accommodations to contact us confidentially.