Business Service Technician, Bilingual, Bell Aliant

Bell; Grand Falls; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking dedicated Business Service Technicians to join their Customer Operations team. In this role, you will install, maintain, and repair services for business customers, ensuring a high level of customer satisfaction. You will gain valuable experience while addressing inquiries, providing technical support, and managing customer accounts. This position offers a chance to work in a supportive, inclusive environment that values diversity and encourages personal growth. If you are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

35% discount on services

Qualifications

• Completion of a recognized electrical/electronic engineering or computer technology program.
• Bilingualism is required for effective communication.

Responsibilities

• Install, maintain, and repair services for business customers.
• Provide technical assistance and ensure overall customer satisfaction.

Skills

Communication skills

Customer service skills

Problem solving skills

Computer skills

Dealing with ambiguity

Education

Electrical/Electronic Engineering program

Computer Technology program

IT industry network certification (CISCO, Nortel, Microsoft)

2 or 3 year Certificate/Diploma in Information Technology

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Req Id: 423586

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part of our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, you will be at the heart of our customers’ experiences.

Description

Business Service Technicians are employees whose primary responsibilities are the installation, maintenance and repair of services provided to business customers, including key and PBX equipment. Includes employees designated as SMC.

Education Requirements

Successful completion of either an electrical/electronic engineering or computer technology program at a recognized technical training institute or a university science degree in engineering, computers or other relevant field.

OR

A 2 or 3 year Certificate/Diploma in an Information Technology program.

OR

Currently holds a valid IT industry network certification such as CISCO (CCENT or higher), Nortel (NCSS or higher) and/or Microsoft.

Ability Requirements of the Position

Physical

• Climb poles on a daily basis (using ladders, spurs and other tools).
• Frequent lifting and/or carrying of objects weighing up to 50lbs., lift 100 lbs.
• Good colour vision.
• Work effectively aloft.

Skills/Knowledge

• Communication skills - verbal and written.
• Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word.
• Customer service skills.
• Dealing with ambiguity.
• Problem solving skills.

Other

• Basic Offshore Survival training, where required.
• Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement.
• Travel using various modes of transportation in all kinds of weather.
• Valid Driver's License.

Bilingualism is required.

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : New Brunswick : Grand Falls

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site).

Application Deadline: 05/08/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Bell, one of Canada's Top 100 Employers.