Business Relationship Manager

Mortgage Professionals Canada; Toronto; Remote; CAD 70,000 - 100,000; Full time

Job summary

Mortgage Professionals Canada seeks a Business Relationship Manager to enhance member engagement and drive organizational initiatives. This full-time remote role requires strong experience in the mortgage industry, customer relationship management skills, and the ability to coordinate across teams. The successful candidate will manage member outreach and events while ensuring proactive communication and feedback handling.

Qualifications

• 5+ years of experience in the mortgage broker channel with a strong industry network.
• Direct experience in a mortgage brokerage environment preferred.
• Experience coordinating teams and working across departments.

Responsibilities

• Build and maintain relationships with members, ensuring needs are met.
• Support execution of membership outreach plans and coordinate key events.
• Monitor budgets and assist with operational reporting.

Skills

Customer relationship management

Persuasion

Negotiation

Team coordination

Industry knowledge

Education

University degree in business, marketing, or a related field

Job description

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Mortgage Professionals Canada is Canada's leading mortgage industry association with over 15,000 members and more than 1,000 member firms. As a non-profit association, we represent mortgage brokers, agents, banks, lenders, insurers, and service providers, creating the largest network of mortgage professionals across the country.

Role Description

This is a full-time remote role for a Business Relationship Manager at Mortgage Professionals Canada. The Business Relationship Manager will be responsible for building and maintaining relationships with members, facilitating communication and collaboration, and ensuring the needs of the association and its members are met on a daily basis.

Key Responsibilities

• Support the execution of membership outreach plans by identifying and converting prospective companies and members
• Maintain strong relationships with corporate and individual members, ensuring member needs and expectations are well understood and addressed
• Assist with the delivery of member services and ensure needs are recorded and addressed in a timely and efficient manner
• Collaborate with internal teams to relay member feedback and help implement improvements to member engagement and priorities
• Coordinate with the Communications team to ensure consistent, member-focused messaging
• Organize and manage logistics for key events, including the national conference and industry expos
• Support planning of new events and programs, and assist with sponsorship acquisition
• Monitor and track departmental budgets, and assist with operational reporting and forecasts
• Maintain working relationships with partner organizations and assist in joint member initiatives
• Involves national travel to regional symposiums, our national conference, and ad hoc events — including some evenings and weekends

Qualifications

• 5+ years of experience in the mortgage broker channel, with a strong industry network
• Direct experience working within a mortgage brokerage environment is highly preferred
• Proven expertise in customer relationship management, with strong persuasion and negotiation skills
• Experience coordinating teams and working across departments to deliver shared outcomes
• In-depth knowledge of industry trends, challenges, and opportunities
• University degree in business, marketing, or a related field preferred

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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