Business Relationship Manager

Tata Consultancy Services; Calgary; On-site; CAD 100,000 - 150,000; Full time

Job summary

Tata Consultancy Services (TCS) is seeking a Business Relationship Manager (BRM) in Calgary to manage relationships for mid-sized accounts. The role involves driving revenue growth, managing client stakeholders, and expanding service lines. The ideal candidate will have strong interpersonal skills and a solid understanding of digital technologies.

Qualifications

• Experience as BDM/BRM or Client Partner managing mid or small sized clients.
• Engagement with business and IT stakeholders.
• High energy and result-oriented with strong problem-solving skills.

Responsibilities

• Own customer relationship for a mid-sized account from delivery and revenue perspective.
• Manage client stakeholders including CxO levels.
• Drive expansion of TCS solutions and services within the portfolio.

Skills

Customer engagement

Interpersonal skills

Problem solving

Digital technologies understanding

Job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Total Experience: 15+ years

Role Description:

• The BRM will own entire customer relationship for a mid-sized account in Calgary(Canada), from a Delivery, Revenue, Growth and P&L perspective.

• S/He will be responsible for the growth of the account in existing service lines and add new service lines within the area.

• S/He will manage the client stakeholders including at the CxO levels.

• Manage the overall relationship, own the P&L responsibility for the account including Q-o-Q revenue growth, margin improvement, maintaining resource pyramid etc.

• Provide quarterly projections of revenue, margin, head count, open requirements and other operation parameters and deliver the same.

• Focus on business development, project delivery, quality, timelines, and customer satisfaction through nurturing the existing relationship.

• Liaison with larger TCS ecosystem to understand and explore new offerings for positioning.

• Drive expansion of TCS solutions and services within the portfolio and implement actions to grow the portfolio.

• Increase wallet share through selling new business solutions and driving the pipeline for business development in the existing relationship.

• Assist in RFPs, RFIs including driving solution definition, financial construct and overall submission quality including orals coordination.

Required Skill Set:

• Experience of working as BDM/BRM/Client Partner managing mid or small sized client/new logos.

• Customer engagement experience with business and IT stakeholders - Experience to manage and grow the business and relationship with the account.

• Ability to identify business pain areas proactively and develop unique and compelling value propositions that focus on delivering business value for customer

• Strong interpersonal skills, ability to communicate and manage across all levels of the organization and with internal & external stakeholders

• High level of energy & positive attitude and must be result oriented.

• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis.

• Good understanding of Digital technologies – Examples (not limited to) are UI/UX, Data, Cloud, Automation, NextGen stack and so on.

• Experience in contract negotiations and contract closures.

Desired Skill Set:

• Experience in Manufacturing domain

Experience in selling products and working with horizontals and alliances.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.