Business Process & System Specialist

J-Squared Technologies Inc.®; Ottawa, Toronto; On-site; CAD 75,000 - 120,000; Full time

Job summary

J-Squared Technologies Inc.® is seeking a Business Process & System Improvement Specialist within Strategy & Operations. This permanent full-time role focuses on turning business priorities into executable processes, with responsibility across strategy, operations, data, and technology.

The role requires designing future-state processes, validating data, and partnering with multiple functions to implement improvements. You will own projects end-to-end and drive measurable outcomes.

Qualifications

• Experience mapping current-state and future-state workflows and documenting requirements.
• Experience implementing or improving ERP/CRM/workflow systems with data prep and validation.
• Strong SQL and relational database familiarity.

Responsibilities

• Drive and support cross-functional improvement initiatives from discovery through implementation with Operations, Supply Chain, Engineering, Sales and others.
• Interview users, observe workflows, map current-state processes, identify root causes, and define clear requirements.
• Design practical future-state processes with clear roles, handoffs, and success measures.
• Help plan and execute user acceptance testing, rollout, training, and post-launch support.

Skills

Data analysis

Process mapping

Requirements gathering

Cross-functional collaboration

Analytical thinking

Communication

Problem solving

Ownership

Education

Bachelor's degree in Computer Science, Industrial Engineering, Business Technology, Information Systems, Analytics, Supply Chain, or related field

Tools

SQL

Git

CI/CD concepts

Job description

Business Process & System Improvement Specialist | Operations

Job Type: Permanent Full Time

Available Locations: Ottawa | Toronto

Leading the charge of developing cutting edge hardware systems.

Collaborative and highly skilled cross-functional team.

Shaping the future of computing in key industries, turning ideas into reality.

That is what we do at J-Squared.

Are you passionate about using disruptive technology to solve problems previously unachievable? Are you excited about the latest innovations that are allowing us to create more powerful hardware in smaller form factors? Do you like getting your hands dirty while driving results and collaborating with colleagues? If this interests you, then we have an opportunity waiting for you!

What will your typical day look like?

As the Business Process & System Improvement Specialist, you will work within Strategy & Operations to help turn business priorities into execution. This is a high-ownership generalist role at the intersection of strategy, operations, process, data, and technology.

Some assignments will be clearly defined. Others may begin with little more than "there has to be a better way to do this." You will help understand the problem, bring structure to it, and turn that thinking into a better process, clearer operating model, useful insight, automation, business-system improvement, or internal tool.

Specifically, you will be responsible for

Business Process and Continuous Improvement

• Drive and support cross-functional improvement initiatives from discovery through implementation partnering with teams across the business, including Operations, Supply Chain, Engineering, Sales, and other functions.
• Interview users, observe workflows, map current-state processes, identify root causes and control gaps, and define clear requirements.
• Design practical future-state processes with clear roles, handoffs, decision points, controls, and success measures.
• Use feedback and operating results to refine processes and systems after launch.

Business Systems and ERP

• Support ERP, CRM, and other business-system work through process design, data preparation and validation, workflow configuration support, reporting, testing, and documentation.
• Translate business needs into functional requirements, user stories or acceptance criteria, test scenarios, and clearly documented decisions.
• Investigate process, system, and data issues; isolate likely root causes; document findings; and coordinate practical fixes with business and technical stakeholders.
• Help plan and execute user acceptance testing, rollout, training, and post-launch follow-through.

Data, Automation, and Internal Tools

• Use SQL, spreadsheets, and reporting tools to explore, reconcile, validate, and communicate data so teams can make better decisions.
• Identify opportunities to simplify or automate work using scripting, APIs, integrations, workflow tools, and AI-assisted development.
• Help build and improve dashboards, operational reports, databases, workloads, and lightweight internal applications.
• Understand how information moves between people and systems, identify failure points, and introduce appropriate validation and controls.

Project Delivery and Ownership

• Support strategic projects through research, analysis, project structure, requirements gathering, testing, rollout, and follow-through.
• Keep actions, decisions, risks, dependencies, and stakeholder communications organized and moving forward.
• As you build context, take ownership of smaller projects end to end and proactively identify opportunities where Strategy & Operations can make an impact.

About Our Team

J-Squared has over 30 years of experience excelling in operationally demanding performance environments. Our ruggedized products and solutions are innovative, needs driven, and focused on quality and reliability. Our Octagon Systems line of products is a global leader in rugged computer systems built for use in extreme environments such as mining, defence & military, transportation, and marine. We architect and manufacture systems that work no matter what.

J-Squared’s significant growth has resulted in the company expanding its team to meet this increased demand.

Enough About Us, Let’s Talk About You

For a candidate to be successful in this role, the key qualifications include:

• 0-2 years of experience in business process improvement, business analysis, systems implementation, supply chain & operations, data analysis, automation, consulting or a related field is preferred.
• A bachelor’s degree, Masters, or other post-secondary education in Computer Science, Industrial Engineering, Business Technology, Information Systems, Analytics, Supply Chain, or a related field, or equivalent practical experience.
• Experience analyzing and mapping business processes, gathering requirements, identifying root causes and process gaps, and documenting current-state and future-state workflows.
• Experience supporting the implementation or improvement of ERP, CRM, workflow, or other business systems, including activities such as data preparation and validation, workflow configuration, reporting, testing, user acceptance testing, and documentation.
• Working knowledge of SQL and relational databases.
• Familiarity with Git or other version-control tools, development/test/production environments, software release practices, or CI/CD concepts would be an asset.

Additionally, we are looking for someone who is:

• Good judgment, integrity, humility, and follow-through matter. We want someone who cares about the work, the people around them, and leaving things better than they found them.
• Organized, detail-oriented, and skilled at managing multiple competing priorities. You care about getting to the right outcome more than whose idea it was, and you’re willing to do both the thinking and the detailed work required to finish something properly.
• Analytical, naturally curious, and an excellent communicator. You question the status quo, look for root causes, apply structured thinking, and communicate complex ideas clearly while working across functions to solve problems and improve processes.
• A builder by instinct. You like taking things from 0 → 1, whether that’s a process, automation, dashboard, workflow, application, database, or simply a better way of getting something done.

J-Squared respects the dignity and independence of people with disabilities and provides accommodation and support to persons with disabilities throughout any recruitment process, once made aware of a need for accommodation. If you require any special accommodation or support during the recruitment process, please indicate so in your application.