BUSINESS PROCESS LEAD

The Home Depot Canada; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading home improvement retailer in Toronto is seeking a Business Process Lead to enhance store processes and improve the associate experience. The role involves analyzing current store processes, communicating strategies, and fostering collaboration among cross-functional teams. Candidates should possess strong analytical skills, excellent communication abilities, and proficiency in relevant software. Bilingual skills (English/French) are an asset.

Qualifications

• Minimum of 1 year in the current position.
• Proficient in Excel, Access, Visio, and PowerPoint.
• Strong project management skills.

Responsibilities

• Support store processes to enhance associate experience.
• Analyze current processes and provide improvement recommendations.
• Communicate strategies to achieve team objectives.

Skills

Business analysis

Stakeholder management

Project management

Analytical skills

Bilingual (English/French)

Tools

Microsoft Excel

SQL

Tableau

Google BigQuery

Job description

Overview

With a career at The Home Depot, you can be yourself and also be part of something bigger. The Business Process Lead will support store processes designed to improve associate experience and sales driving activities within the Canadian division. The successful candidate will have an understanding of business analysis, product development lifecycle, process mapping and stakeholder management best practices. The candidate will demonstrate a passion for delivering best in class interconnected associate experience.

Position Responsibilities

Strategy & Planning

• Listens to and gains knowledge of the customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience
• Communicates strategy and priorities to achieve team’s objectives and goals to stakeholders
• Develops and gains alignment on solutions using an agile approach with internal and external IT teams
• Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goals

Delivery & Execution

• Helps formulate, test and refine assumptions through store feedback and proof of concept projects
• Validates current processes, aligns stakeholders on future state processes and creates user stories with business stakeholders, UX and IT partners
• Identifies and shares benefits, issues, obstacles, dependencies, and value associated with features and enhancements
• Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes
• Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics
• Develops and rolls-out store playbooks, guides and best practices to drive sales

People

• Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments
• Advocates for the customers and associates by providing insight on sales driving activities
• Communicates effectively with cross functional teams and stakeholders
• Works with project team to continuously assess progress, disseminate lessons learned, and understand next steps
• Is the subject matter expert for interconnected store experience within the Canadian division

Competencies Required

• Collaborates
• Drives Results
• Action Oriented
• Customer Focus
• Communicates Effectively
• Ensures Accountability
• Financial Acumen
• Optimize Work Process
• Manages Complexity

Experience/Knowledge Required

• Must fulfill minimum time-in-position (1 year) and performance management code requirements (M)
• Flexible work shifts and travel as necessary
• Excellent computer skills with proficiency in Microsoft Excel, Access, Visio and Power Point
• Bilingual (English/French) an asset
• Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion
• Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset
• Excellent communication skills with the ability to work effectively with people at all levels
• Strong work ethic and sense of responsibility and confidentiality
• Strong project management skills, ability to successfully manage multiple tasks at any given point