Business Process Lead - Account Receivable

Lifemark; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Business Process Lead to enhance their Order to Cash processes. In this pivotal role, you will optimize invoicing and payment processes, ensuring efficiency and accuracy while collaborating with various teams. Your analytical skills will be key in identifying process improvements and presenting findings to senior management. This position offers a unique opportunity to make a significant impact in a dynamic environment that values innovation and teamwork. If you're passionate about driving change and improving processes, this role is perfect for you.

Qualifications

• 3+ years in Order to Cash processes including invoicing and collections.
• Experience with tech systems and IT implementations is an asset.

Responsibilities

• Identify and implement process improvements for accounts receivable operations.
• Lead testing for projects and conduct audits on new processes.

Skills

Order to Cash Processes

Process Improvements

Analytical Skills

Advanced Excel Skills

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Education

Post-secondary Education

Tools

Power Automate

Power BI

Accounting Software

Microsoft Office

Job description

Business Process Lead (OTC)

Status:Permanent Full time
Location:North York, ON. Hybrid - 4 days/week on-site.
Department: Finance
Reports To: Director, Finance & Admin Field Support

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5000 highly trained clinicians, medical experts and team members in over 300 locations, coast-to-coast, and continues to grow both organically as well as through acquisitions.

Role Overview
The Business Process Lead (OTC), optimizes the generation, invoicing, and payment processes to ensure efficiency, accuracy, and timely fund collection. This role collaborates with the Invoicing and Collections team, analyzes financial data, and implements strategies to enhance patient experience, improve cash flow, and reduce outstanding debts.

Key Responsibilities

• Identify and implement process improvements to enhance the efficiency and accuracy of accounts receivable operations.
• Ensure consistent review of business continuity gaps and ensure easy transfer of knowledge between team members.
• Develop, implement, and maintain SOPs and training material to enhance order OTC processes.
• Lead testing for projects and systematic updates to minimize system fixes.
• Conduct audits on new processes to ensure they are effective.
• Providing ongoing training for the accounts receivable team on best practices and changes to enhance skills and improve overall productivity.
• Present findings to senior management on gaps uncovered and provide data for trends and discrepancies.
• Collaborate with other departments and clinics to resolve gaps and improve the overall Order to Cash process. This includes data entry, invoicing, collections, and payment processing.
• Work with the Sr AR Financial Analyst and Director ofFinance & Admin Field Supporton quantifying potential improvements.
• Other duties as assigned.

Qualifications:

• Post-secondary education or higher.
• 3+ years in Order to Cash processes (data entry, invoicing, collections, payments).
• 2+ years in process improvements (identifying, streamlining, creating, and implementing).
• Designed workflows and business requirement proposals for IT.
• Experience with tech systems and IT implementations is an asset.
• Prior experience in Healthcare, Retail, or Banking is an asset.
• Strong knowledge of end-to-end Order to Cash processes and regulations.
• Excellent analytical, problem-solving, and decision-making skills.
• Advanced Excel skills.
• Experience with Power Automate and Power BI.
• Proficiency in accounting software and Microsoft Office.
• Excellent communication and interpersonal skills for senior stakeholder presentations.
• Proven ability to drive change in cross-functional teams.

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Visit and Apply today! Visit www.lifemark.ca/careers